Senior Relationship Manager - Merchants

The Role

As a Senior Relationship Manager - Merchants, you will be responsible for building and maintaining strong relationships with our merchant partners, ensuring they receive exceptional support throughout their journey with the company. You will play a key role in onboarding new merchants, managing existing accounts and identifying opportunities to strengthen partnerships and drive growth. Working closely with internal teams, you will help deliver a seamless merchant experience while contributing to the company's commercial success.

Main responsibilities

• Manage and develop relationships with existing merchant clients.
• Identify, engage and onboard new merchants.
• Act as the primary point of contact for merchant enquiries, providing timely and professional support.
• Guide merchants through the onboarding process, working closely with internal stakeholders.
• Support merchants with account activation, product implementation and the ongoing use of the company's services.
• Build a strong understanding of merchants' business needs and identify opportunities to grow revenue and product adoption.
• Proactively monitor merchant activity, performance and service requirements to identify growth opportunities and potential issues.
• Resolve merchant queries and complaints promptly, ensuring a high level of service.
• Maintain accurate merchant records and activity within the CRM system.
• Develop a thorough knowledge of the company's products and services.
• Work towards agreed onboarding, portfolio and revenue targets.

Skills/experience

• 3-5 years' experience in relationship management, account management, merchant services or customer service.
• Excellent written and verbal communication skills in English and Russian language.
• Strong relationship-building and problem-solving skills.
• Commercially minded with the ability to identify growth opportunities.
• Well organised, detail-oriented and able to manage multiple priorities.
• Self-motivated, professional and able to work independently and as part of a team.

What we offer

• Salary range starting from 2500 EUR per month, depending on experience.
• Generous annual leave
• Wellbeing benefits

About PAYALLY GLOBAL

PAYALLY GLOBAL is a group of financial institutions that provides comprehensive and tailored financial solutions for businesses and private clients with global ambitions.

As the financial industry becomes increasingly automated, PAYALLY GLOBAL remains committed to maintaining a personal approach. Each client is supported by a dedicated Relationship Manager who ensures precision, trust, and consistency in every interaction.

As a principal member of Visa and Mastercard, we offer a fully integrated suite of financial services designed to meet the complex needs of international operations. The company's global infrastructure enables seamless cross-border payments in 39 currencies, ensuring efficiency, compliance, and transparency across all transactions.

Its services include international and local payments, multi-currency accounts, foreign exchange, debit cards, card issuing, and payment gateways, all managed within one secure environment.