AI Agent Factory Lead

About the job

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Your responsibilities include, but are not limited to:

• Lead the AI Agent Factory strategy and execution to scale AI-driven automation and deliver measurable business value across the organization

• Drive the end-to-end operating model for AI agents, from intake and prioritization through design, development, deployment, monitoring, and scaling

• Partner with business, Digital, IT, and Process Excellence teams to redesign workflows and make processes ready for AI-enabled automation

• Establish and uphold governance, standards, and Responsible AI principles for the AI agent portfolio

• Build and coordinate a distributed network of AI Agent Specialists across GBS, Digital, and, over time, other business functions

• Ensure strong adoption and value realization of AI agents by embedding them effectively into business operations

• Monitor portfolio performance, including business impact, quality, risks, ROI, and adoption, and continuously improve outcomes

• Steer budget and resource allocation across the AI Agent Factory, including make-versus-buy decisions to balance speed, cost, and capability building

About you:

We are looking for a unique and amazing talent, who brings along the following:

• University degree in Business, Engineering, Data, AI, or a related field, or equivalent practical experience

• Minimum 7 years of experience in AI, Data, Digital, or Process Transformation roles, with proven success leading cross-functional and enterprise-wide initiatives

• Proven experience designing or leading transformation initiatives, operating models, or automation portfolios in complex organizations

• Demonstrated experience driving adoption and change, with a focus on embedding new capabilities into everyday business workflows

• Strong understanding of AI, Generative AI, and agent-based automation would be an asset

• Solid knowledge of governance, Responsible AI, enterprise data, and IT architecture principles would be an asset

• Proven ability to identify high-impact opportunities, set priorities, and balance innovation with risk and operational feasibility

• Strong stakeholder management skills

• Strong analytical and strategic thinking, paired with a hands-on mindset and clear ownership

• Excellent communication and influencing skills in English

What we offer:

You can expect a range of benefits, including:

• Learning and career development programs to help you grow
• Hybrid and flexible work options to support your work-life balance
• A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as finance and legal matters
• Paid volunteering leave to support causes that matter to you
• Exclusive employee discounts on Swarovski products
• Private medical coverage
• Life insurance
• MyBenefit program
• Employee social fund
• Recognition awards

To ensure clarity and fairness, we share salary information via email with candidates invited for interviews.