Back Office Customer Service in English

Czym będziesz się zajmować?

Responsibilities:

• Performing tasks related to user support for a social media platform.
• Handling customer inquiries via email and chat in English.
• Reviewing and processing user-related requests in line with project guidelines.

What we offer:

• Cooperation based on a civil contract with an hourly rate of 31.40 PLN gross.
• Introduction to the tasks, including project guidelines and quality standards.
• Cooperation in a friendly, international environment.
• Opportunity to gain valuable project experience and expand skills.
• Access to the MyBenefit platform (including healthcare, sports card, vouchers, and more).
• Bonus opportunities for top performers.

Kogo poszukujemy?

• Upper-intermediate English skills (min. B2/C1), mainly in writing.
• Very good computer skills, including fast and accurate typing.
• Availability to cooperate from the Poznań office.
• Ability to work independently and manage tasks effectively.
• Availability of approximately 140 hours per month.
• Ability to declare availability within the project's operating hours (7:00-24:00 Monday-Sunday).

Czego wymagamy?

2 lata doświadczenia na podobnym stanowisku
Znajomości:

• Speed typing
• Call center
• Obsługa klienta
• Back office
• Typing

Mile widziane:

• Email Support
• Chat Support
• Independent Work

Języki:

• Angielski

Jakie warunki i benefity otrzymasz?

• 2.6k–2.7k PLN brutto/m (Umowa zlecenie)
• Umowa zlecenie - Elastyczne godziny pracy (50%)
• Praca zdalna: Brak
• Pakiet medyczny, Pakiet sportowy

Kim jesteśmy?

You’ve been calling us Teleperformance for almost 47 years. But in the AI era, the world has changed, and we had to change too to keep leading the digital business services market. We’re sharper, more modern, and even more empathetic. We are TP. Simple as that. Intelligent as always, and future-proof for the journey ahead.