Senior Site Specialist

Senior Site Specialist - Warsaw, Poland - home or office based

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

As a Senior Site Specialist at ICON, you will serve as a key operational point of contact for investigator sites across the Benelux region, supporting site start-up, maintenance, and close-out activities. You will take ownership of complex site tasks, build strong relationships with site personnel, and help drive a positive and efficient site experience. In addition, you will support local study start-up activities, including CTIS submissions and country-specific regulatory requirements. Given the close collaboration with investigator sites and stakeholders, fluency in Dutch or French is an advantage in this role.

What You Will Do:

• Managing advanced site-level activities for investigator sites across the Benelux region, including essential document collection, review, and maintenance for assigned sites and studies.
• Supporting local study start-up activities, including CTIS submissions, regulatory document collection, and coordination of country-specific requirements.
• Acting as a primary liaison for site staff on operational questions, documentation requirements, regulatory processes, and study procedures.
• Ensuring accurate and timely updates of site status, regulatory information, and study data within clinical trial management systems and trackers.
• Coordinating site visits, meetings, and communications with investigator sites in collaboration with CRAs, start-up teams, and project stakeholders.
• Identifying opportunities to improve site workflows, enhance site engagement, and contribute to process improvement initiatives.
• Providing guidance and mentorship to junior team members on site support processes, regulatory requirements, and best practices.

Your Profile:

• Bachelor's degree in Life Sciences, Healthcare, Business, or a related field, or equivalent experience in clinical research.
• Strong experience in site support, clinical trial administration, study start-up, or similar roles within a CRO, pharmaceutical company, or healthcare environment.
• Working knowledge of clinical trial processes, ICH-GCP guidelines, and site documentation requirements.
• Experience supporting regulatory activities, including CTIS submissions and country-specific start-up requirements, is highly desirable.
• Excellent organizational skills and attention to detail, with the ability to manage multiple sites, studies, and competing priorities.
• Strong communication and interpersonal skills, with a customer-focused approach to investigator site support.
• Ability to work independently and collaboratively, with experience supporting or mentoring junior colleagues.
• Fluency in English
• Fluency in Dutch or French is an advantage, as the role involves regular communication and partnership with investigator sites, site personnel, regulatory bodies, and stakeholders across the Benelux region.

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What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply