Strategic Account Manager

At SPOC, we’re a team of passionate professionals and curious minds dedicated to helping businesses evolve through smart, impactful ServiceNow solutions.

Since 2010, we’ve been a trusted ServiceNow partner, delivering more than 300 successful projects and growing into one of Europe’s leading ServiceNow-focused consultancies.

Briefly about what we do

We specialise in end-to-end digital transformation - from strategic advisory to full implementation - empowering organisations to automate workflows, enhance efficiency, and stay ahead in a rapidly changing world.

At SPOC, we’re not just building a company - we’re cultivating a community driven by our core values: initiative, curiosity, autonomy, and respect. We encourage bold ideas, celebrate every success, and empower our people to make a real impact.

Your Role

We are looking for a Strategic Account Manager who can combine strategic account development with disciplined commercial execution in an Account-Centric Sales Model.

The role focuses on understanding customer priorities, building multi-level relationships, identifying future initiatives, and converting them into qualified opportunities. The ideal candidate is not only focused on closing individual deals, but also on building long-term customer value and coordinating SPOC’s expertise around the customer’s business needs.

This role requires consultative selling skills, business understanding, and the ability to manage expertise-led sales processes around ServiceNow advisory, implementation, and managed services.

Key Responsibilities

🔸Prepare and execute Account Plans covering customer priorities, stakeholder map, active deals, future initiatives, risks, competition, and 30/60/90-day actions,

🔸Manage and grow assigned strategic enterprise accounts,

🔸Build relationships with multiple stakeholders across IT, business, procurement, management, and executive levels,

🔸Understand the customer’s business situation, transformation agenda, ServiceNow landscape, challenges, and expansion potential,

🔸Identify, qualify, and develop new customer initiatives, including upsell, cross-sell, advisory, roadmap, and implementation opportunities,

🔸Own the commercial side of Deal Management, including CRM records, customer communication, closing plan, pricing, commercial negotiations, offer submission, and contract coordination,

🔸Work with Pre-Sales and Delivery to prepare credible, realistic, and deliverable offers,

🔸Coordinate QBRs, roadmap sessions, executive meetings, and strategic account reviews,

🔸Report account health, relationship depth, risks, pipeline, forecast, and required management actions,

🔸Ensure timely and accurate updates in CRM, including accounts, contacts, stakeholders, initiatives, deals, next steps, and closing plans.

Skills we are looking for

🔸10+ years of experience in B2B enterprise sales, account management, or senior client-facing roles in IT services, software implementation, SaaS, consulting, or digital transformation,

🔸Strong understanding of complex, multi-stakeholder sales processes, including discovery, offer preparation, commercial negotiation, procurement, and contracting,

🔸Proven experience in managing and growing large enterprise accounts through structured account planning and long-term relationship development,

🔸Ability to engage with senior stakeholders, including CIO, COO, CFO, CDO, IT Directors, business owners, procurement, and transformation leaders,

🔸Consultative selling mindset with the ability to translate customer challenges into advisory, implementation, and platform-service opportunities,

🔸Good understanding of IT service management, enterprise platforms, digital transformation, or ServiceNow-related services,

🔸Ability to coordinate cross-functional teams, including Pre-Sales, Delivery, Product Leads, consultants, and executive stakeholders,

🔸Strong commercial ownership, including pipeline management, forecasting, pricing discussions, closing plans, and CRM discipline,

🔸Fluent Polish and English, with the ability to communicate confidently at executive level,

🔸Willingness to travel when required for customer meetings, workshops, QBRs, and strategic account activities.

What We Offer

🔝 The opportunity to build a career in a fast-growing environment within the ServiceNow intelligent platform

📃 Full flexibility in employment form (B2B or employment contract);

💰 Competitive base salary with a performance-based bonus program

💻 Hybrid work model (remote + occasional onsite collaboration).

⚕️ Private medical care, sports package, team-building events, and more.

🌱 An agile, non-corporate work environment focused on growth and innovation.

Why ServiceNow at SPOC

Our perks

Benefit card

Bet on sports activities with the Multisport Plus card. Our internal sports initiatives will help to motivate you.

Flexible hours

You can adjust your working hours to your job duties. All you need to do is get along with your team.

Private medical care

Health is the crucial thing and it is important that you never run out of it. And if necessary, we offer access to private medical care.

English lessons

So you're never at a loss for words, neither on vacation nor at work, take advantage of individual or group lessons with an english language instructor.

Trainings

We don't expect everyone to know everything, which is why we offer a wide range of training courses, so that skill development feels natural for everyone.

Work as you like

Most of us work in a home office mode, but if you prefer to work in one of our offices, they are located in the city centers.

Career paths

We have a planned career path for everyone, but at the same time we respect the plan you see for yourself.

Integration trips

What after work? We can have fun, but the rule is that what happened at the party stays at the party.

Kudos

We appreciate the smallest initiatives (which make our work better thanks to them).