PL - Technical Support Engineer

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

The Technical Service Engineer is responsible for providing adequate service to our customers and Service Providers in order to maximize customer satisfaction. This includes building the best-in-class regional technical capability, standard and high efficiency technical operation.

Responsibilities:

• Regional Technical Support: Provide timely technical solutions through the service portal, remote diagnostics, and onsite support
• Regular Regional Visits: Organize meetings, workshops, and other activities with regional partners and headquarters to continuously enhance regional technical capabilities.
• Fault Reporting: Collect and report information on typical fault tendencies, the latest and critical faults, and promote instant solutions to quality problem
• Technical Documentation: Develop and release technical notices and document typical technical repair cases.
• Special Event Management: Provide timely onsite support with quick solutions, conduct technical research and analysis according to stakeholder instructions, and respond instantly to special events.
• Other Duties: Perform additional tasks as assigned by the line manager.

Your profile:

• Bachelor's degree or above in Engineering.
• More than 2 years of relevant experience.
• Fluent in Polish and English.
• Strong cross-cultural communication skills and cross-functional coordination ability.
• Technical Background: NEV (New Energy Vehicle) technical background is preferable.
• Willingness to travel frequently within Poland
• Ability to work under pressure and meet strict deadlines in a dynamic environment.