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The Lemon Consulting
German speaking Customer Support Advisor in Gdansk, PolandThe Lemon Consulting • Gdańsk, Pomeranian Voivodeship, Poland
German speaking Customer Support Advisor in Gdansk, Poland

German speaking Customer Support Advisor in Gdansk, Poland

The Lemon Consulting • Gdańsk, Pomeranian Voivodeship, Poland
1 dzień temu
Opis pracy

Position: Customer Support Advisor (German)

Location: Gdansk Poland

Work model: On-site

Employment type: Full-time

Remuneration: Competitive salary package

DUTIES AND RESPONSIBILITIES:

  • Handle customer inquiries via phone chat and email for the Airbnb support project
  • Provide professional assistance to customers regarding reservations account-related topics and service inquiries
  • Troubleshoot customer issues and provide accurate solutions using internal tools and processes
  • Manage customer complaints and ensure timely resolution according to quality standards
  • Maintain accurate customer records and document all interactions in company systems
  • Communicate clearly and professionally with German and English-speaking customers
  • Follow internal procedures client guidelines and service quality requirements
  • Achieve individual and team performance targets while maintaining customer satisfaction.

REQUIREMENTS:

  • Fluent German (C1 level) and English (B2 level) communication skills written and spoken
  • Minimum 1 year of customer service or similar customer-facing experience
  • Experience handling customer inquiries via phone chat and email preferred
  • Strong communication and active listening skills
  • Customer-focused mindset with strong problem-solving abilities
  • Ability to handle complaints professionally and efficiently
  • Good typing skills and attention to detail
  • Comfortable working with customer service tools and digital platforms
  • Ability to work in a rotational shift environment including weekends
  • Availability to complete full training attendance requirements.

BENEFITS:

  • Permanent employment contract
  • Monthly performance bonus
  • Relocation support available for EU candidates
  • Medicover medical package
  • Access to Multisport card through benefits platform
  • Learning and development platform
  • Subsidy for corrective eyewear
  • Mental health support
  • Holiday allowance under the Wczasy pod gruszą program
  • Paid training program (4 weeks)
  • And many others!


Employment Type : Full Time
Experience: years
Vacancy: 1

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German speaking Customer Support Advisor in Gdansk, Poland • Gdańsk, Pomeranian Voivodeship, Poland

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