Operation Specialist

At U.S. Bank were on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions enabling the communities we support to grow and succeed in the right ways all more confidently and more oftenthats what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life and each person is unique in their potential. A career with U.S. Bank gives you a wide ever-growing range of opportunities to discover what makes you thrive. Try new things learn new skills and discover what you excel atall from Day One.

As a wholly owned subsidiary of U.S. Bank Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goalsno matter what they need. From transaction processing to customer service to driving innovation and launching new products were building a range of tailored payment solutions powered by the latest technology. As part of our team you can explore what motivates and energizes your career goals: partnering with our customers our communities and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity inclusive culture and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth a culture of inclusion and a strong commitment to transparency and integrity in everything we do.

Job Description

We are looking for a detail-oriented and customer-focused professional to join our this role you will support the processing and maintenance of customer accounts while ensuring accuracy efficiency and a high standard of service. This is a great opportunity for someone who enjoys working in a structured environment while collaborating with others and solving problems.

Key Responsibilities

• Process and maintain customer account information ensuring accuracy and compliance with internal procedures

• Enter new account data and update existing records in internal systems

• Record and verify transactions and account activity

• Review classify consolidate and summarize documentation and information

• Prepare reports and provide administrative and operational support

• Respond to customer inquiries and provide clear accurate information

• Investigate and resolve customer issues escalating more complex cases when needed

• Collaborate with internal teams to ensure timely and effective resolution of requests

Basic Qualifications

• High school diploma or equivalent

• At least 1 year of experience in a related field

• Three to five years of clerical and customer service experience

• English proficiency at B2 level or higher

Preferred Skills and Experience

• Strong knowledge of products services procedures and systems relevant to the role

• Excellent customer service skills with a solution-oriented mindset

• Ability to manage multiple priorities and deadlines while maintaining high-quality service

• Strong problem-solving skills and the ability to identify and escalate complex issues

• Proficiency in Microsoft Office and ability to navigate multiple systems efficiently

• Effective verbal and written communication skills

• High attention to detail and strong organizational skills

This role requires working from a U.S. Bank location three (3) or more days per week.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair equitable and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract retain and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

• Performance-based incentives for eligible employees (as defined by relevant plan rules) awarded through transparent objective criteria that recognize both individual and company performance.

• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing health & wellness).

• Continuous development opportunities including training education support and career progression pathways based on inclusive and transparent criteria.

• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive inclusive and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer including monetary and non-monetary benefits at Employee benefits and development U.S. Bank Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1