Description
The Customer Support Organization has an important role to play as they serve as the primary customer contact for an assigned portfolio of accounts they bring the customers sales and business operations together.
The Customer Experience Specialist is responsible for commercial and operational activities as part of the Order-To-Cash (OtC)process: i.e. validation and booking of customer orders managing order changes providing status updates managing physical & financial claims with a strong alignment with all relevant internal functions as part of the end-to-end customer experience.
This is a hybrid role (3 days from the office 2 days from home).
Responsibilities
Qualifications
We offer:
Equal opportunity statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and be part of a global team of thinkers innovators dreamers and doers who make the things that make the future!
#Futureshapers
Required Experience:
IC
Employment Type : Full-Time
Department / Functional Area: Customer Service
Experience: years
Vacancy: 1
Customer Experience Specialist with German hybrid (mfd) • Katowice, Silesian Voivodeship, Poland
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