Head of Merchant Offboarding

Who we are

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly simply and securely. We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.

The opportunity

As the Head of Merchant Offboarding you will lead the end-to-end offboarding and termination process for merchants across all entities. You will be responsible for establishing a standardized process baseline defining cross-functional ownership and implementing a central governance model for all merchant notifications and termination-related leadership will ensure streamlined processes in regards of ongoing due diligence.

Day-to-day responsibilities

• Lead mentor and develop the Merchant Offboarding team ensuring operational excellence in managing end-to-end merchant termination processes across all entities.
• Establish maintain and continuously refine the standardized offboarding process framework ensuring consistency regulatory compliance and full auditability.
• Define and drive cross-functional ownership by coordinating responsibilities and workflows with all relevant stakeholders.
• Oversee the centralized governance of all merchant notifications ensuring that termination-related communications are accurate consistent timely and compliant with regulatory and contractual requirements.
• Ensure appropriate escalation protocols are followed directing complex or sensitive cases to the relevant Center of Excellence or senior stakeholders.
• Drive continuous process improvement harmonizing termination workflows across regions and identifying operational gaps control weaknesses or efficiency opportunities.
• Own management reporting including volume tracking SLA performance risk indicators and action list governance for all offboarding activities.
• Foster a strong compliance and accountability culture ensuring all team members understand their roles and adhere to established procedures and regulatory expectations.
• Stay current with regulatory requirements scheme rules and industry best practices related to AML KYC merchant risk and termination frameworks ensuring the team remains informed and compliant.

Who are we looking for

We look for big thinkers. People who can drive positive change step up and show whats next people with passion can-do attitude and a hunger to learn and practice this means:

• You have strong leadership and team management skills and love to work with multiple stakeholders
• You have the ability to see the big picture without losing an eye for detail comes naturally in everyday work
• You have the ability to shift tasks and priorities in fast-paced environment
• You haveunderstanding of KYC AML and other regulatory requirements
• Youve got substantial knowledgein finance business administration or a related field
• You havefull working proficiency in English both written and verbal
• You have previous experience in a similar role within the financial services industry preferably in a payments company or a bank
• You have excellent communication presentation and stakeholder management skills
• You have motivation and passion forteam management.

Perks & Benefits

At Worldline youll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Referral program
• Company car
• Meal allowance
• Annual bonus

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology and we look for big thinkers people with passion can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. With an empowering culture strong technology and extensive training opportunities we help you accelerate your career - wherever you decide to go. Join our global team of 18000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.

Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers we inform you that Worldline Financial Services (Europe) S.A. a joint-stock company Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations).

Required Experience:

Director

Employment Type : Full-Time
Experience: years
Vacancy: 1