Global Order Operations Analyst with French

Calling all originals: At Levi Strauss & Co. you can be yourself and be part of something company of people who like to forge our own path and leave the world better than we found it. Whobelievethat what makes us different makes your voice. Make an impact. Find yourfit and your future.

About the job

We are looking for a detail-oriented professional to manage key customer accounts and oversee the order lifecycle ensuring accurate delivery and excellent service. The role combines customer support order coordination and accounts receivable while working closely with cross-functional teams to resolve issues and improve performance.

Key responsibilities

Customer & Account Management

• Build and maintain strong relationships with accounts

• Act as the main point of contact for order and delivery status

• Handle customer inquiries issues returns and claims through resolution

Order & Delivery Management

• Monitor and manage the full order lifecycle from placement to delivery

• Ensure order accuracy fulfillment and on-time shipping

• Coordinate with logistics sales and planning teams to resolve supply challenges

• Ensure compliance with customer-specific requirements (e.g. VAS EDI)

Financial & Credit Control (Accounts Receivable)

• Monitor accounts receivable collections and overdue payments

• Minimize bad debt risk and support legal/collection processes when needed

• Investigate billing issues disputes and chargebacks

• Support credit risk decisions and ensure adherence to credit limits

Reporting & Analysis

• Analyze order book risks and opportunities to support forecasting

• Provide financial insights to Sales and Finance teams

• Track performance indicators such as delivery DSO and aged debt

Process & Compliance

• Ensure adherence to SOPs SOX controls and company policies

• Collaborate with external service providers to meet service level agreements

• Maintain accurate and up-to-date customer and order data

Cross-functional Collaboration

• Work closely with Sales Finance Distribution and external partners

• Participate in customer meetings to improve processes and performance

• Support system improvements testing and process optimization

About you

• Bachelors degree (or equivalent work experience)

• 1-2 years in a corporate environment required; apparel industry preferred.

• Order Management/Cash Collection experience required.

• 2-5 years experience with SAP or similar ERP order management system preferred.

• Excel Intermediate to Advanced level (including VLOOKUP Pivot TablesIF statements)

• Fluent English & French - both Written and Verbal

• Good understanding of logistical processes across markets

• Experience of Automatic system interface (EDI)

• Financial and Credit Management or Accounts Receivable

• Experience with supplier portal applications (Vendor Central)

This is a hybrid position based in our Warsaw office. You will be expected to be in the office three days per week though time in office may vary depending on business needs.

The expected salary range for this role is PLN gross per year. The amount an employee will earn within the salary range will be based on factors such as relevant education qualifications performance and our needs. Salary ranges may vary by location and currency. Where roles are advertised across multiple locations local ranges will apply.

Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes base pay paid leave product discounts and more designed to help you and your family stay healthy meet your financial goals and balance the demands of your work and personal life. Available benefits and incentive compensation vary depending upon the specifics of the role; details relating to a specific role will be made available upon request. Read more about our benefits here.

LS&Co. is an affirmative action and equal employment opportunity welcome and value people from diverse cultures backgrounds and experiences to make LS&Co. a collective success.

#LI-Hybrid

LOCATION

Warsaw Poland

FULL TIME/PART TIME

Full time

Current LS&Co Employees apply via your Workday account.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1