I2C Senior Dispute Analyst with French

Work Flexibility: Hybrid

At Stryker this role puts you at thecenterof financial operations where yourexpertisedirectlyimpactscustomer satisfaction and cash flow performance. You will play a key role in resolving complex invoice disputes while driving continuous improvements across processes. Join a collaborative and fast-paced environment where your contributions help shape efficient and scalablefinanceoperations.

What you will do

• Investigate and resolve customer invoice disputes by gathering relevant data and deliveringaccurate policy-aligned solutions

• Engage with customers via phone and email to obtain missing information and accelerate dispute resolution timelines

• Record and track dispute activities in systems ensuring full ownership until final resolution

• Create and process credit and debit notes in ERP systems to correct financial discrepancies

• Handle complex disputes independently and support junior team members in resolving escalated cases

• Collaborate with cross-functional teams (Collections Customer Experience Pricing Sales and Master Data) toeliminaterecurring issues

• Analyzeroot causes and implement corrective actions to reduce dispute volumes and improve process efficiency

• Achieve and exceedKPIssuch as response time productivity and reduction of aged disputes while contributing to team performance

What you will need

Required

• Minimum 3 years of experience in I2C O2C or customer service with dispute resolution responsibilities

• Bachelors degree in Business Administration Finance Accounting or related field

• Fluent English and French (written and spoken)

• Experience with ERP or collection systems (e.g. SAP Oracle or similar)

• Advancedproficiencyin Microsoft Office tools

Preferred

• Experience in shared services or international finance environments

Travel Percentage: None

Required Experience:

Senior IC

Employment Type : Full-Time
Experience: years
Vacancy: 1