I2C Senior Dispute Analyst with Dutch
Work Flexibility: Hybrid
At Stryker this role puts you at thecenterof financial operations where yourexpertisedirectlyimpactscustomer satisfaction and cash flow performance. You will play a key role in resolving complex invoice disputes while driving continuous improvements across processes. Join a collaborative and fast-paced environment where your contributions help shape efficient and scalablefinanceoperations.
What you will do
Investigate and resolve customer invoice disputes by gathering relevant data and deliveringaccurate policy-aligned solutions
Engage with customers via phone and email to obtain missing information and accelerate dispute resolution timelines
Record and track dispute activities in systems ensuring full ownership until final resolution
Create and process credit and debit notes in ERP systems to correct financial discrepancies
Handle complex disputes independently and support junior team members in resolving escalated cases
Collaborate with cross-functional teams (Collections Customer Experience Pricing Sales and Master Data) toeliminaterecurring issues
Analyzeroot causes and implement corrective actions to reduce dispute volumes and improve process efficiency
Achieve and exceedKPIssuch as response time productivity and reduction of aged disputes while contributing to team performance
What you will need
Required
Minimum 3 years of experience in I2C O2C or customer service with dispute resolution responsibilities
Bachelors degree in Business Administration Finance Accounting or related field
Fluent English and Dutch (written and spoken)
Experience with ERP or collection systems (e.g. SAP Oracle or similar)
Advancedproficiencyin Microsoft Office tools
Preferred
Experience in shared services or international finance environments
Salary information will be provided during the recruitment process.
Travel Percentage: None
Required Experience:
Senior IC
Employment Type : Full-Time
Experience: years
Vacancy: 1