Customer Success Specialist

Ascendix Technologies is an AI and Real Estate Technology partner founded in 1997 and headquartered in the United States, in Dallas, Texas. The company has branch offices in Poland, Portugal, and Ukraine, and distributed teams all over Europe, as we cooperate remotely since 2020.

We help commercial real estate teams spend less time managing systems and more time closing deals - backed by 16+ years of hands-on experience in real estate and a full stack of AI, Salesforce, and custom development built for real estate workflows. Trusted by industry leaders who rely on us for their most critical software development initiatives.

We're looking for a well-organised Customer Success Specialist to manage a portfolio of customer accounts for Ascendix products. In this role, you'll focus on proactive customer engagement, renewals and retention, driving product adoption, and onboarding new customers.

If you're confident working with customers, communicate clearly, and enjoy proactive outreach and discovery conversations, we'd love to hear from you.

Here's what we're looking for.

Requirements:

• Salesforce experience (Middle Administrator, BA or Consultant level);
• Advanced spoken and written English - daily direct communication with US customers;
• Proactive, customer-facing mindset - leads conversations, asks discovery questions, drives customers to a decision, not an order-taker;
• Customer Success, account management, or onboarding experience with SaaS customers;
• Able to run product onboardings independently after ramp-up.

Would be a plus:

• Commercial real estate or real estate domain familiarity;
• Experience with CRM products;
• Renewal, retention, and upsell experience;
• Comfortable working in Dynamics CRM and MS ecosystem.
  
  

Responsibilities:

• Start on product onboardings for new customers during ramp-up;
• After ramp-up, own proactive engagement on a book of about 150 to 180 accounts: retention, renewals, adoption, and upsell;
• Capture churn drivers and customer feedback and pass them to Product and Sales;
• Act as escalation point for the Concierge team on customer satisfaction;
• Maintain account health, renewal status, and engagement records in Dynamics.
  

Ascendix offers you:

Healthcare:

• 20 paid vacation
• 5 paid sickness

Career and professional growth:

• B2B and remote cooperation
• Career development and professional growth
• Technical performance reviews and 360 Evaluation
• Collaboration with a personal Direct Manager, Technical leads, and mentors

Learning and Development:

• Internal knowledge-sharing opportunities

Corporate spirit:

• Online and offline events & team-buildings
• Friendly and supportive atmosphere
• Open management

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We sincerely appreciate each response and the interest you have shown in our job opening. If we do not contact you within a week, it means that, at this moment, your CV has not been selected for further consideration for this position. Nevertheless, we will keep your resume in our candidate database and will definitely inform you if a vacancy that matches your experience becomes available.