I2C Dispute Analyst with Italian

Work Flexibility: Hybrid

Join a high-impact finance team where yourexpertisedirectly improves customer experience and financial accuracy. As an I2C Dispute Analyst you will play a key role in resolving invoice disputes and driving process excellence across the organization. This is an exciting opportunity to contribute to continuous improvement initiatives while partnering with cross-functional teams in a dynamic environment.

What you will do

• Investigate and resolve customer invoice disputes by collectinganalyzing andvalidatingrelevant data in line with internal procedures

• Engage with customers via phone and email to gather information and clarify dispute details

• Record dispute cases accurately in systems and manage them through to resolution within defined workflows

• Create credit and debit notes in ERP systems to ensureaccuratefinancial records

• Collaborate with internal teams (e.g. collections customer service pricing sales and master data) to resolve root causes and prevent recurrence

• Identifyroot causes of disputes and implement corrective actions to reduce recurring issues

• Meet individual and teamKPIssuch as response time productivity and reduction of aged disputes

• Contribute to process improvementsmaintaindocumentation and support audit requests and reporting activities

What you will need

• Bachelors degree in Business Administration Finance Accounting or related field

• Minimum 2 years of experience in I2C O2C Accounts Receivable or dispute resolution

• Fluent English and Italian (written and spoken)

Preferred

• Experience with ERP or billing systems (e.g. SAP Oracle or similar platforms)

• Advancedproficiencyin Microsoft Office tools

Salary information will be provided during the recruitment process.

Travel Percentage: 10%

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1