I2C Junior Dispute Analyst

Work Flexibility: Hybrid

I2C Junior Dispute Analyst Poland Finance Center (Warsaw Poland)

Make an impact by helping improve the financial experience of our customers.As an I2C Junior Dispute Analyst you will play a critical role in resolving invoice-related disputes driving process improvements and supporting the stability of the Order-to-Cash function. This is an exciting opportunity to builda strong foundationin finance operations while collaborating with cross-functional teams across the organization.

What you will do

• Investigate and resolve customer invoice disputes by collecting andanalyzingrelevant data in line with internal procedures

• Engage with customers via phone and email to gather dispute details and clarify discrepancies

• Document dispute cases accurately and manage workflows through to resolution in ERP systems

• Create and process credit and debit notes to ensure financial accuracy

• Collaborate with internal stakeholders (e.g. Collections Customer Service Sales Pricing Master Data) to resolve root causes of disputes

• Identifydispute trends and implement corrective actions to reduce recurrence and improve process efficiency

• Meet definedKPIssuch as response time productivity and reduction of aged disputes

• Contribute to continuous improvement initiatives andmaintainup-to-date process documentation

What you will need

Required

• Bachelors degree (minimum) in Business Administration Finance Accounting or related field

• Minimum 1 year of experience in Order-to-Cash Accounts Receivable Customer Service or dispute resolution

• Fluency in English (written and spoken)

• Proficiencyin Microsoft Office tools (e.g. Excel Outlook)

Preferred:

• Experience working with ERP systems (e.g. SAP Oracle or similar)

• Knowledge of Order-to-Cash or invoice-to-cash processes

• Additional European language

Salary information will be provided during the recruitment process.

Travel Percentage: 10%

Required Experience:

Junior IC

Employment Type : Full-Time
Experience: years
Vacancy: 1