Atlassian Consultant (Jira, Confluence & JSM)

auticon • Kraków, Polska

Ponad 30 dni temu

Opis pracy

Atlassian Consultant (Jira, Confluence & JSM) – Join Our Inclusive Team at auticon

Location: Poland, Kraków (Hybrid - 6 days/month in the office)

Full-Time Position

Salary: 120 - 150 PLN/h + VAT (B2B) or 16 000 - 20 000 PLN gross/month (employment contract)

About auticon

auticon is a German-Norwegian social enterprise with a powerful mission: to empower individuals on the autism spectrum by integrating their extraordinary talents into technical and IT-related roles. With over 15 years of experience, we have successfully partnered with businesses to achieve exceptional results, thanks to the unique cognitive abilities, attention to detail, logical thinking, and precision that neurodivergent individuals bring to the workplace.

At auticon, we create an inclusive work environment that celebrates diversity and ensures our employees thrive. Our consultants work in a supportive, autism-friendly atmosphere where we prioritize your strengths, understanding, and needs. Our approach is rooted in respect, and the majority of our consultants are on the autism spectrum.

If you identify as neurodivergent, are passionate about technology, coding, and solving complex problems, we want to hear from you.

Your Responsibilities

As an Atlassian Consultant (Jira, Confluence & JSM), you will be the key point of contact for Jira, Confluence, and Jira Service Management (JSM). You will help teams adopt scalable ways of managing work, services, and knowledge while ensuring the platform meets both business and user needs.

In this role, you will

Provide day-to-day support for Jira, Confluence, and Jira Service Management (JSM), helping technical and business users and translating requirements into effective solutions.
Configure and maintain Jira projects, including workflows, issue types, custom fields, permissions, screens, and automation.
Manage and improve Confluence spaces, templates, and knowledge sharing.
Configure and optimize JSM projects, including request types, customer portals, queues, SLAs, approvals, workflows, and knowledge base integration.
Partner with cross-functional teams to improve service management processes and workflow efficiency.
Build dashboards, reports, and automation to improve visibility and streamline processes.
Support portfolio planning using Advanced Roadmaps, including dependencies, capacity planning, and reporting.
Create documentation, user guides, and deliver user training to support adoption.
Promote Atlassian best practices and governance across the organization.

Key Skills & Qualifications

Strong knowledge of Jira Software, Confluence, and Jira Service Management (JSM), with the ability to support both business and technical users.
Hands-on experience configuring Jira and JSM, including workflows, automation, portals, SLAs, queues, request types, and knowledge base integration.
Good understanding of Advanced Roadmaps, including capacity planning, dependencies, and reporting.
Strong stakeholder management skills, with the ability to gather requirements and recommend effective solutions.
A continuous improvement mindset focused on process optimization, user experience, and business value.

Nice to Have

Experience with Jira and Confluence Cloud, including Cloud migration, adoption initiatives, and an understanding of Cloud capabilities and limitations.
Experience working in hybrid Cloud/Data Center environments.
Basic scripting or programming skills (e.g. Python or Node.js).

Why Join auticon

Inclusive Workplace: We are a neurodivergent-friendly organization, where the majority of our consultants are on the autism spectrum.
Supportive Environment: Receive tailored support and understanding throughout your career with us. We provide accommodations that allow you to work in an environment where you can thrive.
No Stressful Interviews: Most of our recruitment processes are designed to be straightforward and transparent, ensuring that you can focus on showcasing your skills, not dealing with unnecessary stress. However some of our processes on the client side require you to take part in the technical assessment, organized by an external provider, which we have a limited influence on. We will however do our best to inform you about it in advance, providing all available information.
Autism-Friendly Workplaces: We ensure that our workspaces, culture, and policies are designed to suit the needs of individuals on the autism spectrum, with flexibility, understanding, and open communication.