Delivery Experience Manager (All Genders)

As the Delivery Experience Manager you will:

• Oversee and improve the delivery service quality and customer experience acting as an advocate for our customers.
• Manage relationships with Delivery Service Providers (DSPs) including contract management and strategic communication.
• Develop and implement long-term country strategies and annual roadmaps to achieve best-in-class customer satisfaction.
• Monitor customer satisfaction trends and set priorities accordingly.
• Coordinate with cross-functional teams to drive continuous improvement projects in the delivery experience.
• Scout for market innovations to drive superior and cost-effective delivery solutions.
• Lead as an expert for relevant tools and processes within the Delivery Experience team.
• Align closely with the sales team to advance customer experience in local markets.

Qualifications :

• Graduate degree or equivalent with sound experience in customer-oriented logistics services
• Demonstrated ability to manage projects and identify customer requirements
• High analytical competence and advanced IT skills including MS Excel
• Profound knowledge of Last Mile market and logistics
• Excellent problem-solving skills with a result-oriented approach
• Fluent English communication skills; additional European language is a plus
• Willingness to travel

Additional Information :

Headquartered in Munich with offices across Madrid Krakow Wroclaw London and Vienna we collaborate because we genuinely love working together - so youll be at the heart of an incredible multinational team. We trust each other to get the job done which means youll benefit from hybrid working spending 60% of your time in the office and 40% at home. Theres an option to work for 20 days abroad in approved countries too.

Add to that development opportunities that help you to shape your own career path excellent training and support wellbeing offers subsidised transport or bike leasing plus 20% discount across all our products and youll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts.

A note on compensation: We believe in being transparent about salary ranges. The range shown reflects the full scope that the role can grow into over time depending on experience skills and impact. Most offers are positioned around the midpoint of the range ensuring a fair and consistent approach across our teams.

At zooplus we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.

#LI-Hybrid

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1