Customer Support Specialist with English – Order Management

Location: Kraków

Office attendance: 2/3 days per week in the office

Contract of employment: full-time

Level: Mid

Recruitment process: online

About your future employer:

Our Client is a global manufacturing company with a strong international presence across Europe, Asia, and America.
They offer diverse training and development opportunities, as well as the chance to grow your career through international projects and cross-departmental experiences.

Customer Support Specialist with English – Order Management

As part of the Order Management team supporting the DACH market, you will play a key role in ensuring smooth order processing and delivering an excellent customer experience while collaborating with internal stakeholders.

Responsibilities:

• Manage end-to-end transactional order management activities, including order entry, validation, and order changes.
• Process customer claims and returns, including data collection and validation.
• Ensure data accuracy and resolve issues within established workflows.
• Support customers and internal stakeholders throughout the order management process.
• Work with SAP ERP to process and maintain customer orders.
• Monitor order-related activities and ensure timely execution.
• Maintain high-quality standards and compliance with internal procedures.
• Collaborate with cross-functional teams to ensure efficient service delivery for the DACH market.

Qualifications:

• Minimum 1 year of experience in Customer Order Management, Order Management, Customer Service, or a similar role.
• Hands-on experience working with SAP.
• Fluency in English (minimum B2 level).
• German language skills are a strong advantage, as the role supports the DACH market.
• Very good knowledge of Microsoft Excel and the MS Office package.
• Strong analytical and numerical skills.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities and work effectively under tight deadlines.
• Strong attention to detail, accuracy, and a customer-oriented mindset.
• Results-driven with a proactive approach to problem-solving.

We offer:

• Comprehensive training to ensure success in your role.
• Be a part of a truly awesome team in a well - located office in Kraków.
• Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas.
• Attractive benefits package, including private medical care, life insurance, and a Multisport card.
• Hybrid working model and flexible working hours.
• Great atmosphere and comfortable working conditions.
• Stable job and cooperation with friendly and high qualified team.
• Soft skills development.
• Integration events.
• International team and non-corporate work enviroment.

Recruitment proces:

1. Short interview with Antal Consultant
2. Interview with Hiring Manager
3. Employment

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.

Discover our latest job openings: https://en.antal.pl/candidates
Follow us on LinkedIn: https://www.linkedin.com/company/antalpoland