Customer Service Representative - RIA Money Transfer

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

About the role:
As a Customer Care Representative, you will be the first point of contact for customers across the German, Spanish, Italian, or Portuguese-speaking markets, depending on your language skills.

Your role will focus on assisting customers, resolving inquiries, and delivering positive customer experience. Whether supporting transaction-related questions, account requests, or service-related issues, you will play a key role in building customer satisfaction and trust.

This is an excellent opportunity for customer-focused professionals who enjoy helping others, solving problems, and growing their skills in an international support environment.

Roles and responsibilities:

• Interact with customers to receive and process all of Ria’s products such as money transfers, money orders, selling and buying foreign currency
• Accurately verify or enter the customer’s information on our systems
• Courteously assist customers with various inquiries such as questions about our services, service cancellations, or other Ria locations
• Recognize problems, issues, or complaints during queries and propose solutions or escalate to the management team
• Keep up to date with Ria’s products, services, and policies
• Balance your cash register and prepare cash for bank deposit
• Prepare a record of your daily transaction
• Actively promote our services by distributing leaflets to attract customers to our store (mandatory requirement)
• Perform other duties as assigned or requested by your colleagues and superiors

Requirements

• Business communication in German or Spanish or Italian or Portuguese (spoken and written) and English at a minimum B2 level
• At least 1 year of experience in Customer Care, Customer Service, Customer Support, Call Center, Contact Center, Hospitality, or other customer-facing roles
• A genuine passion for helping people and delivering outstanding customer experiences
• Strong communication and interpersonal skills with the ability to build rapport and trust with customers
• Empathetic, patient, and solution-oriented approach when handling customer inquiries and challenging situations
• Ability to stay organized, prioritize tasks, and work effectively in a fast-paced environment
• Confidence using MS Office, web browsers, email platforms, and customer support systems
• Strong attention to detail and commitment to maintaining accurate customer records
• Experience working with CRM, ticketing, or customer service platforms such as Zendesk, Salesforce, Freshdesk, or similar tools is a plus
• A proactive attitude, willingness to learn, and enthusiasm for developing a career in customer service and support

Benefits

• Language courses
• Udemy e-learning platform
• Medical care package for the employee and family with the ‘Freedom of Treatment’ service
• Life insurance on preferential terms
• Multisport card on preferential terms
• Employee referral scheme

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check out our website to learn more about the company at: http://www.riamoneytransfer.com/

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.