Dutch-Speaking Inbound Customer Service Agent (m/f/d) – 100% Remote

Speaking dutch and english isn´t a big deal for you? Then you're the right person to join Avedo as a Dutch-Speaking Inbound Customer Service Agent (m/f/d) – 100% Remote. We also gladly welcome career changers to our contact center!

What we offer

• 100% remote – work from wherever you're most productive

• pay-per-ticket model – your earnings scale with your output

• fully remote training (5 days) before you go live

• personal onboarding and support from day one

• part of a growing international freelancer network

• long-term collaboration with real development opportunities

What you’ll do

You're the first point of contact for Dutch-speaking customers – handling their questions around orders, returns, products, and their overall shopping experience. In detail:

• Inbound calls and written customer communication (email/chat) in Dutch

• order management, returns processing, and general customer inquiries

• providing product information and shopping advice

• accurate documentation of each case in the CRM system

• close collaboration with your team and Team Lead

What you bring

• first experience in customer service – ideally in an e-commerce, fashion, or contact center environment

• native-level Dutch (written and spoken) – this is a must

• good English skills for internal communication and training

• strong communication skills and genuine enthusiasm for customer contact

• self-motivation and discipline for independent remote work

• stable internet connection and a quiet workspace

• comfortable working with CRM tools and digital systems

Key details

• Collaboration on a freelance basis (not an employment contract)

Have we caught your interest? Then we should definitely get to know each other. With over 40 contact centers in Germany and around the world, we’re a strong partner for our customers. To make that happen, teamwork is our top priority. Together, we ensure that we’re not only successful but also create better customer experiences.
So, what are you waiting for? Apply for the Dutch-Speaking Inbound Customer Service Agent (m/f/d) – 100% Remote position in just a few minutes. We look forward to hearing from you!

All names are directed at all genders.