Business Support Supervisor with German

Business Support Supervisor with German

Location: Katowice - 2 days office/3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

At EY, we are committed to building a better working world by accelerating inclusive growth, driving innovation, and enabling people to contribute to and benefit from economic to the continued growth of our business, we are looking for a Business Support Supervisor with German, who will play a critical role in shaping and delivering high-quality business support services for our internal stakeholders.

In this role, you will not only lead a team of Executive Assistants, but also take ownership of a defined business portfolio, acting as a key operational partner for stakeholders. In addition, you will oversee specialized functional teams (, Travel Team), ensuring excellence, standardization, and continuous improvement in service delivery.

Your key responsibilities

Portfolio ownership:

• Act as the primary point of accountability for assigned service portfolio(s)
• Build and maintain strong relationships with stakeholders and internal clients
• Identify opportunities to expand and enhance service offerings
  
  

Team leadership & people management:

• Lead and develop a team of Executive Assistants and/or specialized teams (, Travel Services)
• Act as Counsellor and ensure effective performance management and development planning
• Foster a high-performance, collaborative, and inclusive team environment
  
  

Operational excellence:

• Oversee service delivery to ensure efficiency, quality, and alignment with EY standards (ECS)
• Monitor workflow, capacity, and resource allocation across teams
• Anticipate future demand and proactively plan resource needs
  
  

Specialized team management (, Travel Team):

• Ensure end-to-end ownership of specific service areas (, travel coordination processes)
• Drive standardization, process optimization, and knowledge sharing
• Act as a subject matter contact for assigned functional area
  
  

Continuous improvement & transformation:

• Identify process inefficiencies and propose improvements
• Contribute to automation and digitalization initiatives
• Support global alignment of tools, systems, and procedures

Skills and attributes for success

• Strong experience in operational support services within a global environment
• Proven ability to lead teams and manage stakeholder relationships
• Ability to balance operational execution with strategic thinking
• Strong problem-solving and analytical skills
• High adaptability in a dynamic, matrix organization

To qualify for the role you must have

• Fluent English (C1) and German (C1) – both written and spoken
• Minimum 3 years of experience in people management (Supervisor / Team Leader / Coordinator)
• Strong stakeholder management and influencing skills
• Experience in managing service delivery and resolving operational challenges
• Ability to manage multiple priorities and drive accountability
• Proficiency in MS Office (Excel, PowerPoint, Word)

Ideally, you’ll also have

• Experience working across global teams and cultures
• Exposure to specialized service areas (, Travel, Admin Support, Operations)
• Experience interacting with senior leadership stakeholders

What we look for

We are looking for a hands-on leader and operational owner who:

• Takes full accountability for service quality and team performance
• Drives continuous improvement and innovation
• Balances people leadership with business ownership
• Acts as a trusted partner to stakeholders

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning:You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world