Manager, Technical Support Delivery - Core HCM
About the Role
As a Technical Support Delivery Analyst Manager, you will lead a team in providing technical support to customers and consultants on complex products and applications. You will also direct Engineering teams in diagnosing and troubleshooting highly technical software issues and collaborate with multiple stakeholders through resolution.
About You
Basic Qualifications
4+ years leading a technical team and/or experience with managing software engineering teams.
6+ years of customer support engineering experience, providing technical support for software and environment issues for enterprise software applications: SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, and/or Cornerstone.
Other Qualifications
Demonstrable ability to collaborate and build strong relationships with customers and to engage across corporate functions (Services, Product Management, Development, QA, Operations)
Ability to generate a sense of urgency and rally appropriate resources
Strong problem solving, priority setting, facilitation, multi-tasking, and analytical skills
Ability to mentor, coach and lead a team to success
Prior experience with HCM or other enterprise software applications
Ability to engage and coordinate multiple teams to identify and raise importance of critical issues to obtain expedited outcomes
Ability to balance multiple priorities and communicate across diverse teams within the organization
Demonstrate resilience when faced with tight resolution timeframes and conflicting/opposing priorities
Solid understanding of case handling processes and escalation procedures.
Workday Pay Transparency Statement (For Poland Locations Only)
Listed below is the base salary range applicable to this position. Workday pay ranges (and the precise pay offered to the successful candidate) are based on a number of objective criteria such as relevant experience and skills, and educational qualifications, level of responsibility, demands of the role, work location and business need. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants awarded by Workday Inc. For more information regarding Workday’s comprehensive benefits, please .
Primary Location: POL.WarsawPrimary Location Base Pay Range: zł0 PLN - zł0 PLN