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Citigroup
Global Service ManagerCitigroup • Centrum, Warszawa
Global Service Manager

Global Service Manager

Citigroup • Centrum, Warszawa
3 dni temu
Opis pracy

Czym będziesz się zajmować?

  • Frequent and proactive two-way client communication that supports strategic and operational aims; regular conference calls resulting in measurable actions
  • Schedule, organize and chair regular client service face to face reviews in collaboration with client executives, relationship management and other functional areas where relevant
  • Work with global clients on program optimization, digitization and adoption of self-service tools
  • Day-to-day issue tracking and resolution with key client organization contacts having emphasis on resolving the root causes and prevention
  • Take ownership of the service relationship, operational health and coordinate internal regional client contacts
  • Enable client growth and proactive program improvement using client feedback, performance KPI and data platforms
  • Identify opportunities and solutions for existing clients and work with Citi stakeholders to develop Commercial Cards footprint
  • Manage global projects and coordinate work of regional teams. Prepare and discuss project plan with clients. Work towards agreed timelines


Kogo poszukujemy?

  • Minimum of 3 years of experience in B2B or corporate customer service or account management
  • Fluent English and another European language desirable (French/German)
  • Excellent presentation and communication skills
  • Proficiency in data analysis and translating KPI into meaningful narratives
  • Project management skills desirable (certification is an advantage)
  • Strong MS Office and adaptable workflow system skills


Czego wymagamy?

3 lata doświadczenia na podobnym stanowisku
Mile widziane:
  • B2B Customer Service
  • Corporate Client Management
  • Data Analysis
  • Presentation Skills
  • Communication Skills
Języki:
  • Angielski
  • Francuski
  • Niemiecki


Jakie warunki i benefity otrzymasz?
  • 12.7k–21.6k PLN brutto/m (Umowa o pracę)
  • Umowa o pracę - Elastyczne godziny pracy (100%)
  • Praca zdalna: Hybrydowo
  • Wyjazdy na konferencje
  • Pakiet medyczny, Ubezpieczenie, Pakiet sportowy
  • Płatny "urlop" dla B2B


Kim jesteśmy?

Working at Citi is far more than just a job. A career with us means joining a team of more than 225,000 dedicated people from around the globe. At Citi, you will have the opportunity to grow your career, give back to your community and make a real impact.

We offer a broad range of opportunities across multiple business lines, each contributing to our mission of driving global progress. Whether you're interested in banking, technology, or investment services, our teams collaborate to deliver innovative solutions that make a positive impact.

Explore our businesses and learn more about what it’s like to work at Citi.

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Global Service Manager • Centrum, Warszawa

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