Customer Care Advisor Slovakia / Czech Republic

Are you passionate about delivering outstanding customer experiences? Do you thrive in a role where you can truly make a difference every day? At TVH, we’re looking for a proactive and customer-focused Customer Care Advisor who will be the trusted first point of contact for our customers and ensure they feel heard, helped, and supported

This will be a temporary contract of 1 year.

Your role and responsibilities

• Act as the first point of contact for customer questions, requests, and complaints across different channels.

• Handle customer data and documentation accurately in our systems.

• Build strong, long-term customer relationships by thinking along with their needs and identifying growth opportunities.

• Share valuable customer insights with internal teams to support account planning and continuous improvement.

• Represent TVH at fairs and events, strengthening customer connections.

• Guide customers in making the most of our e-commerce platform.

• Actively contribute ideas to improve processes and share knowledge with colleagues.

How to succeed / Your profile

• You have a strong customer-first mindset; experience in customer service is a plus.

• You are solution-driven, resilient, and enjoy finding the right answer.

• You’re well-organized, able to set priorities, and keep overview in a dynamic environment.

• You’re a true team player who enjoys collaborating and supporting others.

• You are fluent in Slovak or Czech (both written and spoken).

• A strong knowledge of English (written and spoken) is a must.

What's in it for you

You will become part of a people-oriented company where your well-being really matters. Flexible working hours, work from home possibilities, 20 days holiday and 12 WTR days within a 40-hour week. At our headquarters you will also discover our TVH Park, a green area where you can move around and have the possibility to relax, meet or have lunch. Furthermore, we also offer:

• An attractive salary package with extra-legal benefits such as group and hospitalization insurance, luncheon vouchers, corporate restaurant, ...

• An exciting position in an international company with a family atmosphere where people are at the center.

• You are part of a dynamic entrepreneurial team that is fast-growing and at the center of the transformation.

• You arrive in an innovative, progressive and technological environment.

• Numerous opportunities for personal development, among other things through permanent guidance and professional (internal/external) training courses.

• Fun afterworks and other optional events (e.g. TVH Kaffee).

People are at our heart

TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

About TVH

TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.

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