Service Desk Specialist

General duties:

• 1st level of support for system users in resolving requests
• Ticket queue management in the Jira system
• Cooperation with customers within METRO group (its not a call center)
• Timely data entry into the system in accordance with the designated SLA level
• Ongoing monitoring of the ticket queue aimed at reducing the number of open tickets
• Support in providing access to the system for users
• Cooperation with colleagues from own and related teams
• Solving customer issues based on solution catalogue
• Maintenance and development of solution catalogue
• Ensuring that the team knowledge base is updated on an ongoing basis

Qualifications :

Our requirements:

• Secondary education or university degree (IT degree not required)
• Very good knowledge of English
• Ability to think analytically
• Readiness to take action and demonstrate perseverance in task execution
• Self-discipline and ability to work under time pressure
• Great team working skills

Additional Information :

Your benefits:

Stability Start with a 6-month contract then secure a permanent one! We believe in long-term partnerships and hope youll grow with us for years to come
Non-wage benefits Annual budget for your performance awards holiday subsidies vacation allowances and referral bonuses
Relocation package Financial support to help you move to Szczecin
Professional training Courses in accounting software (SAP) soft skills and language learning to support your career growth
Free access to eTutor Improve your language skills or learn a new one
International work environment Work with colleagues from different cultures gain a global perspective and develop your cross-cultural communication skills
Higher salary Earn more if you know an additional language
Career growth opportunities Twice a year you and your Team Leader set goals that can open the door to promotion. Your development is in your hands!
Internal promotions We believe in growing talent from within and 3 out of 4 of our leaders have risen through our organization
Opportunities to expand your knowledge Take part in various projects and grow your experience beyond your role!
Support for ACCA students Includes an extra paid day off for exams and reimbursement of exam costs helping you obtain your accounting certification
Team integration Twice a year bond with your team by choosing workshops or fun activities and enjoy a great meal together!
Company-wide events Celebrate together at the annual Accountants Day and our legendary Winter Party with themed costumes!
Free well-being training Because your well-being matters to us. Recharge with sessions focused on stress relief relaxation and maintaining a healthy balance in daily life
Co-financed private medical care (LUX MED) and group insurance You can also extend the coverage to your family members
Subsidized Multisport card Because staying active is key to a healthy life!
Employment anniversary celebration Celebrate your milestone with gifts such as a speaker or Kindle
Recognition awards Receive special engagement awards when you go the extra mile
Modern eco-friendly office Work in a state-of-the-art building in the city center with easy access via public transport helping you avoid traffic jams
Employee discounts Enjoy special percentage-off offers on coffee and meals at service outlets in the Posejdon office building

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1