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Synebo LLC.
Middle Customer Success ManagerSynebo LLC. • wrocław, województwo dolnośląskie, Polska
Middle Customer Success Manager

Middle Customer Success Manager

Synebo LLC. • wrocław, województwo dolnośląskie, Polska
10 dni temu
Opis pracy

Qualifications

  • 2+ years as Success or Account Manager in an IT outsourcing company
  • Understanding of SDLC
  • C1 English level or above
  • Stress‑resistant, self‑organized

Responsibilities

  • Build and maintain strong, long‑lasting client relationships
  • Collect workload and forecasting information from clients
  • Understand the needs and priorities of the customer to develop upsell cases
  • Take care of the account data accuracy and documentation
  • Collect regular client feedback and ensure a high level of satisfaction throughout the service lifecycle
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Submit and maintain documentation in internal system
  • Prepare reports on account status
  • Collaborate with PM/TL/CTO team to identify any growth opportunities
  • Assist with challenging client requests or issue escalations as needed
  • Collaborating with internal departments to facilitate client need fulfillment
  • Resolving complaints and preventing additional issues by improving processes
  • Acting as a client advocate with a focus on improving the buyer experience
  • Working with receivables

Benefits

  • Budget for Medical Insurance
  • Budget for Wellbeing
  • Paid vacation
  • Paid sick leaves
  • Synebo talk internal educational program
  • English lessons / Poland lessons offline in Wroclaw office
  • Team building activities online/offline
  • Regular cultural events

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Middle Customer Success Manager • wrocław, województwo dolnośląskie, Polska

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