L2 IT Support Engineer - KRK

We are looking for an IT Support Engineer (L2 level) in Kraków!

Excis is a global leader in IT support, driven by innovation and collaboration. We are seeking a proactive Level 2 IT Support Engineer to manage hardware, software, and IT assets across multiple locations. Join us and start a rewarding career in a friendly, family-like environment where you’ll enjoy coming to work every day.

About us:

• We serve clients in over 190 countries
  
• Over 6,000 engineers worldwide
  
• More than 200 corporate clients
  

We foster an open, friendly, and growth-oriented organizational culture where individual achievements contribute to the success of the entire team. Whether it’s solving complex IT challenges or celebrating successes together, our people always come first.

Start your journey with Excis and grow with us!

Key responsibilities:

• Provide technical support to users (onsite and remote)
  
• Diagnose and resolve hardware, software, and network issues
  
• Support desktops, laptops, printers, and mobile devices
  
• Manage user accounts and provide basic application support
  
• Perform basic network diagnostics (connectivity, DNS, TCP/IP)
  
• Collaborate with internal teams and escalate issues when necessary
  
• Work in accordance with ITIL processes (incidents, requests, problems)
  
• Maintain documentation of tickets and their resolutions