Merchant Onboarding Specialist

Looking for your next step in operations? As an Merchant Onboarding Specialist, you will own the merchant journey end-to-end - from verifying documents and preparing contracts to setting up accounts and reducing risk. You'll act as the bridge between merchants and internal teams (Sales, Tech, Product) to ensure a seamless, fully compliant experience. If you're a proactive problem-solver with sharp attention to detail who takes full ownership of your work - don’t hesitate to apply.

We are open to both Junior and Regular candidates and we will adjust the final role and level based on your experience.

Your responsibilities:

Own the client onboarding process from start to finish, including documentation review, account setup, and ongoing maintenance. Understanding the complexity of the products and ensuring compliant merchant onboarding in line with the requirements. Working closely with other teams (e.g., sales, tech, product) to ensure a seamless customer experience. Preparing and adjusting contracts for merchants. Ensure that the processes agreed with the Leader are reflected internally. Ensure data integrity, documentation management, and reporting within the company systems Ensure risk mitigation during the onboarding process

Minimum qualifications:

• English at C1 and Polish at B2 level.
• Strong analytical skills to identify problems and develop effective solutions
• Natural drive to structure and streamline processes, and a passion for building lasting trust with every client.
• Team-oriented mindset and a collaborative approach to daily work.
• Strong time management skills, with the ability to work independently and handle multiple priorities without constant supervision.
• Ability to thrive in a fast-paced, rapidly growing company, managing diverse challenges, deadlines, and interactions.

Nice to Have:

• Previous experience in a customer-facing role (customer support/account management).
• Command of Russian.