It support specjalist

IT Support Specialist

Wrocław - hybrid

7k to 11k on B2B (or
equivalent on UOP)

We are a product-led company founded by highly skilled domain experts
who are passionate about streamlining financial operations for private equity
and venture capital funds. With offices in Wrocław and Amsterdam, we develop
software that empower funds to scale efficiently and make data-driven
decisions. Our platform is trusted by leading investment funds across Europe, and our
growing team is committed to building financial software with precision and
speed.

JOB DESCRIPTION
The main responsibility of an IT Support Specialist is to ensure the smooth
operation of hardware, software, and workplace technology across the
organization. You will act as the first line of support for employees, helping
resolve technical issues efficiently while maintaining high standards of
security and reliability.

This role combines hands-on hardware management with user support and
workplace IT administration. You will be responsible for provisioning
equipment, maintaining asset inventory, supporting onboarding and
offboarding processes, and ensuring that our offices in Wrocław and
Amsterdam are technically well-equipped and secure.
We operate in two countries with an international client base, so our working
language is English.

We are looking for someone proactive, well-organized, and service-oriented,
who enjoys solving problems and helping others. As a member of a rapidly
growing company, you are able to work independently, prioritize tasks
effectively, and continuously improve our internal IT processes.

YOUR TASKS AND RESPONSIBILITIES
● Act as the first line of IT support for employees (hardware and software
issues)
● Diagnose and resolve problems related to laptops, operating systems,
peripherals, and office equipment
● Install and configure operating systems on newly purchased devices
(macOS, Windows, Linux where applicable)
● Prepare and configure laptops and accounts for new employees
(onboarding and offboarding)
● Maintain hardware inventory and asset management documentation
● Provide support for third-party software installed on employees’
machines
● Troubleshoot issues related to VPN, antivirus software, internet
connectivity, and device performance
● Verify compatibility of upcoming OS releases (Windows, Ubuntu,
macOS) with company-used software before upgrades
● Support basic network and office infrastructure issues
● Ensure compliance with internal security policies and best practices

QUALIFICATIONS
● At least 2–3 years of experience in IT support, helpdesk, or workplace IT
● Strong knowledge of Linux (Windows knowledge is a plus; basic MacOS
familiarity is appreciated)
● Experience supporting VPN, endpoint protection, and antivirus solutions
● Understanding of IT security best practices (device encryption, MFA,
access management)
● Strong problem-solving skills and service-oriented mindset
● You are a team player - we like to discuss how to resolve problems
before we start working with it. You are comfortable defending your
ideas or challenging others
● Part of the team is from Amsterdam so fluent English is a must

OPTIONAL SKILLS WE APPRECIATE
● Experience with MDM tools (e.g., JumpCloud)
● Basic networking knowledge
● Experience in a SaaS or tech company
● Experience supporting remote teams
● Knowledge of ISO/security compliance practices

WHAT WE OFFER
Joining us will be an investment in your career. You will work on a product that has
proven itself in a challenging, yet enjoyable industry. We offer continuous learning
opportunities where you can enhance your skills and become better at your craft.
We believe it is important to provide all our team members with a great working
environment. Working with us , alongside our team members in our Wrocław
and Amsterdam offices, is enjoyable and rewarding. You will receive a personal
development budget to learn new skills or improve existing ones. We believe in
shared success, which is why, in addition to a salary of 7k to 11k on B2B (or
equivalent on UOP), we offer an employee option plan, private medical healthcare,
and a Multisport card.

With your flexible schedule, you will be working in our pleasant office located next
to the Wrocław Market Square. The office provides both focused workspaces and
areas for team meetings. You will receive a powerful laptop and a large monitor (or
two) .
We believe that a positive and trusting relationship with the people
you work with is essential to our business’s success. Therefore, we organize
memorable events such as the summer grill, the Santa family gathering, and the
Christmas dinner, to name a few. In our office, we offer fresh coffee, drinks, and
snacks, as well as gaming devices