Data Analyst @ Verita HR
📍 Client & contract: lead international bank | B2B
🗣️ Recruitment: phone screen with our recruiter + on on-line meeting with the hiring managers
🗺️ Hybrid work: 6 days per month from the office in Cracow
About the project:
We are looking for a Data Analyst who can turn complex operational and user experience data into practical insights that improve internal technology services. In this role, you will work closely with cross-functional teams to understand how users interact with IT services, identify friction points, and build clear visibility around service performance. This is a strong opportunity for someone who enjoys combining analytics, dashboard creation, and process automation to influence how digital services evolve.
What's in it for you:
- Prestigious position at one of the world's largest banks
- Stable, long-term projects
- Competitive salary with a B2B contract
- Hybrid work (6 days per month from the office in Cracow) and flexible working hours
- Private healthcare and multisport card
- Personal growth and development opportunities with the possibility to rotate between projects
- Referral program and company events
- Convenient parking
- Experience of data visualization tools and dashboard design
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions
- Experience of working with tools like: ServiceNow, Jira, GCP Looker Studio, SQL
- An automation focused mindset
- Python and Splunk are nice to have
- Strong communication and interpersonal skills, with the ability to articulate technical concepts to non-technical stakeholders
- Knowledge of Agile methodologies and project management frameworks
- Familiarity with emerging technologies and industry trends
📍 Client & contract: lead international bank | B2B
🗣️ Recruitment: phone screen with our recruiter + on on-line meeting with the hiring managers
🗺️ Hybrid work: 6 days per month from the office in Cracow
About the project:
We are looking for a Data Analyst who can turn complex operational and user experience data into practical insights that improve internal technology services. In this role, you will work closely with cross-functional teams to understand how users interact with IT services, identify friction points, and build clear visibility around service performance. This is a strong opportunity for someone who enjoys combining analytics, dashboard creation, and process automation to influence how digital services evolve.
What's in it for you:
- Prestigious position at one of the world's largest banks
- Stable, long-term projects
- Competitive salary with a B2B contract
- Hybrid work (6 days per month from the office in Cracow) and flexible working hours
- Private healthcare and multisport card
- Personal growth and development opportunities with the possibility to rotate between projects
- Referral program and company events
- Convenient parking
,[ Identify, gather and integrate data from multiple sources including IT systems, service desks, monitoring tools and customer experience platforms , Define and maintain key metrics for tracking customer IT journeys and service performance , Analyse user behaviour across IT services to identify trends, pain points and optimization opportunities , Translate data into clear, actionable recommendations for operational and strategic improvements , Design and maintain dashboards that clearly communicate performance and experience metrics , Present insights in a clear and accessible way] Requirements: Data visualization, Dashboarding, ServiceNow, Jira, Looker Studio, SQL, Data analysis, Agile, Splunk, Python Additionally: Sport subscription, Private healthcare, Flat structure, Small teams, International projects, Free coffee, Bike parking, Shower, Free parking, Canteen, Playroom, No dress code, Free beverages, Modern office.