Solutions & Business Development Manager - banking
Solutions & Business Development Manager
Banking & Financial Services (BFS)
📍 Warsaw | International scope
For an international organisation delivering advanced CX, BPO and technology solutions, we are currently seeking a Solutions & Business Development Manager to lead growth and solution design within the Banking & Financial Services vertical in Poland and across Europe.
This is a key role combining business development, solution advisory and vertical expertise. The successful candidate will act as a trusted partner to BFS clients and an internal subject-matter expert, contributing to revenue growth and the development of new services within the vertical.
Key responsibilities
- Drive business development and sales of advanced CX, BPO and technology solutions within the BFS sector (Poland and international markets)
- Build and manage a strong pipeline, identify new opportunities and acquire new clients
- Understand client needs, design tailored solutions and prepare commercial offers
- Lead negotiations and close new business as well as upsell opportunities
- Act as a subject-matter expert in BFS, with strong knowledge of KYC/AML, compliance and operational processes
- Develop and promote vertical know-how, best practices and thought leadership content
- Support delivery teams working with BFS clients and ensure alignment between sales and operations
- Coordinate implementation of new projects and services dedicated to the vertical
- Strengthen long-term client relationships and ensure high levels of client satisfaction
- Contribute to building competitive advantage and expanding the company’s BFS offering
Requirements
- Proven experience in B2B sales or solution advisory for the Banking & Financial Services sector, combined with a strong understanding of banking operations, compliance and regulatory-driven processes (including AML/KYC).
- Experience selling technology, operational or compliance-related services is highly preferred
- Ability to act as a value-adding advisor and partner to clients
- Strong negotiation, communication and stakeholder management skills
- Analytical mindset and ability to understand client pain points and design effective solutions
- High level of ownership, proactivity and results orientation
- Ability to work under pressure and manage multiple priorities
- Fluent English (C1, written and spoken)
- Additional European language – nice to have
What our client offers
- A strategic role with real impact on the growth of the BFS vertical
- Exposure to international clients and complex transformation projects
- High level of autonomy and opportunity to shape solutions and services
- Collaboration with experienced teams across technology, CX and operations
- A dynamic, international work environment
If you bring strong BFS expertise and a combination of business development, advisory and solution-design experience, we would be happy to speak with you.