Customer Service Agent (m,f) Danish: Airline

Start: 19.10.26

Monday - Friday 07:00 - 19:00, Saturday - Sunday 09:00 - 18:00

• Employment contract for full time (1st contract – 3 months, after probation period, we extend the contract to fixed-term according to business needs and Employee’s performance)

Salary -11 000 PLN gross/per month

Airline Services

Tasks:

• Perform inbound calls, chats in Danish

• Advise partners on flights, products, prices, fares, rules, and online services contributing to the success of our client.

• Change the reservation both in time and destination, change of personal data

• Handle special service requests (wheelchairs, special assistance, animals)

• Deal with cancellation and refund of tickets

• Help in purchasing airline tickets and handling different payment methods.

• Support customers with travel difficulties.

Requirements:

• Fluency in Danish (C1 level) and English (B2 level).

• Strong communication skills and service-oriented mindset.

Positive energy, enjoy communicating with customers and colleagues

• Previous experience in Customer service, digital service platforms and CRM tools is an advantage

Benefits

Danish - 11 000 PLN gross monthly

• Relocation package: flight and 7 nights at the hotel.

• Private medical care (Luxmed)

• Group insurance program, sports, and leisure program

• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential

. • Training and development programs. •

A very dynamic and international work environment with plenty of career opportunities

. • Social activities, events, and celebrations .