CX Specialist with Dutch (Freight cost control and payment)

ArcelorMittal Business Center of Excellence is looking for candidates for a position of

CX Specialist with Dutch (Freight cost control and payment)

This function concerns the full and complete invoice control and processing for transport modi road, rail and barging for cluster ArcelorMittal Belgium and ArcelorMittal Tailored Blanks Gent. Intake of the invoices, control of volumes and pricing, communication with suppliers in case of questions or remark, processing of retroactive corrections, processing of the billing documents in SAP ACE, analysing and settling difference, creation and follow up on invoice disputes

Key responsibilities:

Invoice intake, verification, validation and dispute process for road transport ArcelorMittal Belgium with about 120 suppliers.

Perform tasks and solve problems independently, based on experience and process knowledge. Person in charge need to take full ownership of the process and act accordingly.

Regularly communicate within the department as direct colleagues will be working in AM Gent plant. Clear and balanced communication is essential for team mindset and efficient organisation in the team.

Handle deadlines, unexpected changes or urgent request. Be open to new suppliers, new flows, new prices and avoid delays in invoice processing.

The function requires a lot of communication, both internal (chartering team, internal logistics, management, purchasing) and also external with suppliers. Communication to be done both by phone and mail.

In the communication with suppliers a firm and assertive position is required versus the suppliers. Yet, it is also important to keep good relations with suppliers and to make sure financial settlements are manged in a correct and timely way.

Our expectations:

Experience with systems such as SAP (SAP ACE), TMS Isla/Sultan is important for processing and consultation of transport data, invoices, and master data.

Strong IT skills: proficient in MS Office with very high focus and attention to Excel (advanced user role required), knowledge of BW/BI tools.

Knowledge / interest in AI tools that could facilitate in the invoice verification and control process.

Fluency in English, both spoken and written.

Fluency in Dutch, both spoken and written.