Talent.com
Managed Services Director
Managed Services DirectorVRP Consulting • Poland
Managed Services Director

Managed Services Director

VRP Consulting • Poland
Ponad 30 dni temu
Opis pracy

What you'll do

  • Supervision over the development of Salesforce based solutions
  • Participate in customer calls providing support to both sales and presales teams
  • Work closely with our Global Sales and Customer Success teams
  • Set strategic and operational goals and priorities to align with corporate objectives
  • Ensure SLA metrics are in place and are related to response, triage, close, incidents service availability, and performance
  • Ensure operational procedures and practices are well-defined, documented, consistently applied and benchmarkable to global best practice
  • Develop strategies improve plans to drive performance and cost-effectiveness
  • Administer staff performance and career development activities
  • Develop and maintain processes to ensure up-to-date documentation, knowledge transfer and service quality
  • Participate in monthly, quarterly, and annual client SLA performance reviews
  • Create finance and budget models for managed service product lines
  • Build an effective network and service model within VRP to provide support for our Salesforce platform and production developments
  • Develop and grow a team of professionals via coaching and performance improvement

Who you are

  • 6+ years experience within technology delivery and service management
  • 10 years of operations management experience leading high-performance teams
  • Fluent English both written and spoken is a must
  • Strong organizational and team leadership skills
  • Enthusiasm, energy, gravitas and a focus on quality
  • Strong ability to collaborate on company-wide initiatives
  • Excellent written and oral communication and presentation skills
  • Experience developing and managing resource models, budgets and pricing of managed service services
  • Strong understanding of client-side contact and customer management
  • ITIL Certified or experience other ITSM systems would be a plus
  • Solid understanding of modern information security risks and practices
  • Proven track record gathering and monitoring metrics on a global scale

    • Nice to have :

  • Bachelor’s degree in Computer Science, Engineering or related field

    • What you'll get

  • Remote working
  • Flexible working hours
  • Private medical healthcare and Life Insurance(with family options)
  • Benefit system(multi-sport card, tickets to cinema or theatre, etc.)
  • Paid time off and bank holidays for contractors
  • Kraków office located in a trendy district
  • Parking space in Krakow office
  • Chill out zone with PlayStation, board games, darts, and a foosball table
  • Language classes
  • Free Certifications
  • Chance to have a direct impact on company growth
  • A challenging position with a renowned and fast-growing player in the Salesforce ecosystem
  • Regular company parties
  • Monthly company breakfasts
    • Utwórz powiadomienie o ofertach pracy dla tego wyszukiwania

    Director Director • Poland

    Podobne stanowiska
    Senior Service Delivery Manager – M365 Collaboration Services - h f

    Senior Service Delivery Manager – M365 Collaboration Services - h f

    emagine Polska • Polska, Lyon, Polska
    La fonction principale de ce poste est de définir la direction stratégique pour les services de collaboration M365, de créer et maintenir des feuilles de route, ainsi que de superviser les projets ...Pokaż więcej
    Ostatnia aktualizacja: 2 dni temu • Promowane
    FP&A Customer Success Manager @ Matrix Global Services

    FP&A Customer Success Manager @ Matrix Global Services

    Matrix Global Services • Remote, Poland
    Want to shape the future of finance by applying your knowledge of FP&A in a client-driven role? The FP&A Customer Success Manager will own customer success by leading product implementation...Pokaż więcej
    Ostatnia aktualizacja: 9 dni temu • Promowane
    Application Management Specialist @ Solteq Poland sp. z o.o.

    Application Management Specialist @ Solteq Poland sp. z o.o.

    Solteq Poland sp. z o.o. • Remote, Poland
    Join us at Solteq and become part of a skilled, collaborative team that keeps our clients’ eCommerce platforms running smoothly and efficiently. We work with multiple online shops, ensuring every cu...Pokaż więcej
    Ostatnia aktualizacja: ponad 30 dni temu • Promowane
    Technology Service Delivery Manager

    Technology Service Delivery Manager

    JLL • Polska
    JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to ou...Pokaż więcej
    Ostatnia aktualizacja: mniej niż 1 godzinę temu • Promowane • Nowe!
    Active Directory OPS

    Active Directory OPS

    Description Ciklum • Polska, Polska
    Ciklum is looking for a Active Directory OPS to join our team full-time in Poland.We are a custom product engineering company that supports both multinational organizations and scaling startups to ...Pokaż więcej
    Ostatnia aktualizacja: 22 godziny temu • Promowane • Nowe!
    Delivery Manager @ Movate sp. z o.o.

    Delivery Manager @ Movate sp. z o.o.

    Movate sp. z o.o. • Remote, Poland
    Movate is a part of a global information and communication technology company.We strongly believe that our People are the reason for our success. Discover the concept of 'SMALLPORATION' and join our...Pokaż więcej
    Ostatnia aktualizacja: ponad 30 dni temu • Promowane
    Project Manager Service Delivery Manager RFP Managed Services

    Project Manager Service Delivery Manager RFP Managed Services

    emagine Polska • Polska, Bucharest, Polska
    B2B (own legal entity required).Their solutions allow advertisers of all sizes to buy, manage, and optimise digital ad campaigns directly, without intermediaries. By automating the ad sales process,...Pokaż więcej
    Ostatnia aktualizacja: 2 dni temu • Promowane
    Delivery Operations Specialist @ ITMAGINATION

    Delivery Operations Specialist @ ITMAGINATION

    ITMAGINATION • Remote, Poland
    ITMAGINATION, now part of a Virtusa Group.Clients by becoming a true extension of their software and data development capabilities. Through the readily set up, comprehensive, and self-governing team...Pokaż więcej
    Ostatnia aktualizacja: 8 dni temu • Promowane
    Director of Engineering, Platform @ Glia

    Director of Engineering, Platform @ Glia

    Glia • Remote, Poland
    As a Director of Engineering, Platform, you will be responsible for leading essential engineering and infrastructure initiatives that will impact the entire R&D organization at Glia and all its...Pokaż więcej
    Ostatnia aktualizacja: ponad 30 dni temu • Promowane
    Senior System Integration Consultant (.NET / Azure) @ Rits Center

    Senior System Integration Consultant (.NET / Azure) @ Rits Center

    Rits Center • Remote, Poland
    Senior System Integration Consultant (.Technical PM / Hybrid (PM, BA, PC, SA).Senior System Integration Consultant.This is a hands-on, high-impact role within the . We are not looking for a typical ...Pokaż więcej
    Ostatnia aktualizacja: 1 dzień temu • Promowane
    Robotics Architect / Competence Manager @ SoftServe

    Robotics Architect / Competence Manager @ SoftServe

    SoftServe • Remote, Poland
    SoftServe is a global digital solutions company with headquarters in Austin, Texas, founded in 1993 in Ukraine.Our associates work on 2,000+ projects with clients in the USA, Europe, and LATAM.We a...Pokaż więcej
    Ostatnia aktualizacja: 23 dni temu • Promowane
    Manager, Consulting Services Business Development (Financial Institutions)

    Manager, Consulting Services Business Development (Financial Institutions)

    MasterCard • PL
    Mastercard powers economies and empowers people in 200+ countries and territories worldwide.Together with our customers, we’re helping build a sustainable economy where everyone can prosper.We supp...Pokaż więcej
    Ostatnia aktualizacja: 5 dni temu
    Management of IAM @ Link Group

    Management of IAM @ Link Group

    Link Group • Remote, Poland
    IAM Manager / Senior IAM Specialist.We are looking for an experienced.IAM Manager / Senior IAM Specialist.Identity and Access Management services across a global enterprise environment.The role foc...Pokaż więcej
    Ostatnia aktualizacja: 28 dni temu • Promowane
    Director Governance Services

    Director Governance Services

    Standard Chartered Bank • Polska
    Posting Start Date : 13 / 01 / 2026.This role could be based in Poland and China.When you start the application process you will be presented with a drop down menu showing all countries, Please ensure t...Pokaż więcej
    Ostatnia aktualizacja: 22 godziny temu • Promowane • Nowe!
    Program Director

    Program Director

    Securitas Group • Polska
    The Global Program Director reports to the Strategic Client Director GCE and is overall responsible for the management of a new strategic client. Ensuring that all services are delivered in a consis...Pokaż więcej
    Ostatnia aktualizacja: 22 godziny temu • Promowane • Nowe!
    Director, Governance Services

    Director, Governance Services

    Standard Chartered Bank • Polska
    Posting Start Date : 08 / 01 / 2026.Director of Governance Services (Property, People & Projects) will be responsible for Organizational Design, Property Footprint, Ways of Working (WFH strategy), locat...Pokaż więcej
    Ostatnia aktualizacja: 5 dni temu • Promowane
    Senior IAM / AD Specialist – L3 @ Devire

    Senior IAM / AD Specialist – L3 @ Devire

    Devire • Remote, Poland
    IT specialists, based on running one’s own business under a B2B arrangement, delivering projects for leading clients who carry out innovative and modern initiatives. We are looking for Senior IAM / ...Pokaż więcej
    Ostatnia aktualizacja: 28 dni temu • Promowane
    SAP Is Operations Manager @ Experis Polska

    SAP Is Operations Manager @ Experis Polska

    Experis Polska • Remote, Poland
    We are looking for an experienced Operations Manager with strong expertise in SAP Industry Solutions (IS) for Defence & Supply Chain. The role involves designing and managing Distribution & ...Pokaż więcej
    Ostatnia aktualizacja: 17 dni temu • Promowane