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Managed Services Director
VRP ConsultingPoland30+ days ago
Job description6+ years experience within technology delivery and service management 10 years of operations management experience leading high-performance teams Fluent English both written and spoken is a must Strong organizational and team leadership skills Enthusiasm, energy, gravitas and a focus on quality Strong ability to collaborate on company-wide initiatives Excellent written and oral communication and presentation skills Experience developing and managing resource models, budgets and pricing of managed service services Strong understanding of client-side contact and customer management ITIL Certified or experience other ITSM systems would be a plus Solid understanding of modern information security risks and practices Proven track record gathering and monitoring metrics on a global scale Bachelor’s degree in Computer Science, Engineering or related field Remote working Flexible working hours Private medical healthcare and Life Insurance(with family options) Benefit system(multi-sport card, tickets to cinema or theatre, etc.) Paid time off and bank holidays for contractors Kraków office located in a trendy district Parking space in Krakow office Chill out zone with PlayStation, board games, darts, and a foosball table Language classes Free Certifications Chance to have a direct impact on company growth A challenging position with a renowned and fast-growing player in the Salesforce ecosystem Regular company parties Monthly company breakfasts
What you'll do
- Supervision over the development of Salesforce based solutions
- Participate in customer calls providing support to both sales and presales teams
- Work closely with our Global Sales and Customer Success teams
- Set strategic and operational goals and priorities to align with corporate objectives
- Ensure SLA metrics are in place and are related to response, triage, close, incidents service availability, and performance
- Ensure operational procedures and practices are well-defined, documented, consistently applied and benchmarkable to global best practice
- Develop strategies improve plans to drive performance and cost-effectiveness
- Administer staff performance and career development activities
- Develop and maintain processes to ensure up-to-date documentation, knowledge transfer and service quality
- Participate in monthly, quarterly, and annual client SLA performance reviews
- Create finance and budget models for managed service product lines
- Build an effective network and service model within VRP to provide support for our Salesforce platform and production developments
- Develop and grow a team of professionals via coaching and performance improvement
Who you are
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Director • Poland
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