Managed Services Director

What you'll do

• Supervision over the development of Salesforce based solutions
• Participate in customer calls providing support to both sales and presales teams
• Work closely with our Global Sales and Customer Success teams
• Set strategic and operational goals and priorities to align with corporate objectives
• Ensure SLA metrics are in place and are related to response, triage, close, incidents service availability, and performance
• Ensure operational procedures and practices are well-defined, documented, consistently applied and benchmarkable to global best practice
• Develop strategies improve plans to drive performance and cost-effectiveness
• Administer staff performance and career development activities
• Develop and maintain processes to ensure up-to-date documentation, knowledge transfer and service quality
• Participate in monthly, quarterly, and annual client SLA performance reviews
• Create finance and budget models for managed service product lines
• Build an effective network and service model within VRP to provide support for our Salesforce platform and production developments
• Develop and grow a team of professionals via coaching and performance improvement

Who you are

Nice to have :

What you'll get