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Senior Customer Service Specialist with French
Antal Sp. z o.o.Łódź, PolskaPonad 30 dni temu
Opis pracySeveral years of experience in Customer Service or Order Management, preferably in an international manufacturing or logistics environment Strong working knowledge of SAP (SD module) Excellent communication and problem-solving skills Fluency in English , Polish and preferably French Proactive, structured, and customer-focused mindset Ability to manage priorities, work independently, and collaborate across departments Familiarity with international trade terms, export procedures, and transport documentation Stable working conditions based on employment contract Hybrid work system Medical care, sport card, life insurance Possibility to have real impact on the business Trainings, knowledge sharing & experience gained by working with experts Friendly working atmosphere and team support Modern office located in the Center of Łódź
As a (Senior) Customer Service Specialist, you will play a key role in the end-to-end order management process while also acting as a strategic partner to Sales, Production, Logistics, and external customers.
Your responsibilities will include both operational excellence and proactive collaboration to drive efficiency, customer satisfaction, and continuous improvement.
- Manage customer orders in SAP and the e-commerce portal : validation, entry, tracking, and fulfillment
- Ensure alignment of order details with commercial offers and SAP data (payment terms, pricing, Incoterms, delivery terms)
- Coordinate order planning with Production and monitor delivery timelines
- Advise on transport mode (FCL, LCL, FTL, LTL, Air) and calculate loading capacities
- Oversee preparation of transport and export documentation, including customs and dangerous goods (ADR / IMDG)
- Organize shipments and returns in coordination with warehouses and carriers
- Invoice goods and additional services; allocate and verify freight invoices
- Maintain close and professional contact with customers, keeping them informed on order status, deliveries, returns, and claim handling
- Support commercial teams by ensuring accurate pricing, master data updates, and responding to technical or offer-related inquiries
- OTIF tracking, and other performance-related analyses
- Collaborate with Purchasing and Supply Chain to forecast demand and ensure availability of custom or non-standard products
- Participate in internal projects and suggest process improvements to enhance service and efficiency
- Contribute to testing and implementing SAP improvements
- Ensure proper archiving of documentation and compliance with internal procedures
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Customer Service Specialist • Łódź, Polska