Customer Success Advisor Int

Key responsibilities of this role include but not limited to :

• Drive customer success strategies into their customers so achieving adoption and expertise within Blue Yonder solutions
• Serve as primary point of contact for any non-commercial relations and general escalation management
• Monitor and drive adoption metrics (i.e. deployment, utilization, and value realization)
• Understand customers’ industry and business processes
• Own strategic customer account meetings and regular check-ins
• Develop and manage a long-term adoption and value realization plan for each customer
• Assess customer engagement by evaluating ongoing customer satisfaction and tracking NPS
• Provide value-added recommendations to customers on industry trends and best practices
• Build and maintain relationships with key C Level customer sponsors
• Lead, schedule, and prepare for business reviews with Blue Yonder stakeholders
• Serve as a customer advocate in driving industry and Blue Yonder best practices
• Perform business development within their accounts identifying cross-selling, and up-selling opportunities
• Identify strategic risks and drive resolution

Specific goals center on the following :

Key activities include :

What we are looking for :

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here : Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.