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Customer Success Advisor Int

Customer Success Advisor Int

Blue YonderWarsaw
18 days ago
Job description

Key responsibilities of this role include but not limited to :

  • Drive customer success strategies into their customers so achieving adoption and expertise within Blue Yonder solutions
  • Serve as primary point of contact for any non-commercial relations and general escalation management
  • Monitor and drive adoption metrics (i.e. deployment, utilization, and value realization)
  • Understand customers’ industry and business processes
  • Own strategic customer account meetings and regular check-ins
  • Develop and manage a long-term adoption and value realization plan for each customer
  • Assess customer engagement by evaluating ongoing customer satisfaction and tracking NPS
  • Provide value-added recommendations to customers on industry trends and best practices
  • Build and maintain relationships with key C Level customer sponsors
  • Lead, schedule, and prepare for business reviews with Blue Yonder stakeholders
  • Serve as a customer advocate in driving industry and Blue Yonder best practices
  • Perform business development within their accounts identifying cross-selling, and up-selling opportunities
  • Identify strategic risks and drive resolution

Specific goals center on the following :

  • Customer adoption of SaaS technology
  • Customer reference-ability including speaking at Blue Yonder events, case studies etc.
  • Customer SaaS solution expansion
  • Driving value for clients via specific QBR / EBRs leveraging Value based metrics of clients SaaS solutions
  • Offer thought leadership and domain expertise to help customers with Value realization
  • Key activities include :

  • Communicate with senior executives at strategic accounts
  • Develop customer success roadmap
  • Conduct scheduled customer check-ins
  • Drive periodic business reviews
  • Monitor customer performance and relationships
  • Establish role as trusted advisor
  • Liaise with Blue Yonder internal resources as required
  • Facilitate value baselining and tracking
  • Curate for their customers appropriate product and industry information, and relevant Blue Yonder news
  • Oversee customer success value metrics workshops
  • What we are looking for :

  • At least 5 years’ experience in consulting, professional services, implementation, customer success management, or account management or in industry required
  • Knowledge and experience in supply chain domain required
  • Customer facing experience required
  • Ability to travel within EMEA up to 20% of the time to be onsite with customers
  • Excellent written and verbal communication & presentation skills
  • Strong negotiation and stakeholder management skills
  • Experience in interacting with C-Suite Executives required
  • Ability to work in a fast-paced, entrepreneurial, results-oriented culture
  • Data-driven with a commitment to drive / track consistent engagement process
  • Strong business and analytical acumen
  • Knowledge and understanding of SaaS technology landscape
  • Degree standard qualification
  • Our Values

    If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here : Core Values

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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    Customer Advisor • Warsaw

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