Technical Support Agent with French

responsibilities :

Tasks :

As an Technical Support Agent with HCL Technologies, you will perform a support role for the French-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing / de-installing.

Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.

Daily Activities :

Provide hardware / software / network problem diagnosis / resolution via telephone for customers’ end users

Route problems to internal support group

Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge

Administer and provide User Access in various systems

Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions

requirements-expected :

• Soft Skills :
• Excellent communication and conversation skills (both verbal and written)
• Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
• Ability to acquire new information quickly and the willingness to do so at all times
• Willingness to embrace the 24 / 7 work environment
• Technical Requirements :
• Understanding of the IT environment and readiness to learn new processes and technologies
• Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
• ITIL knowledge would be an asset
• Language Requirements :
• French – at least B2
• English – at least B2

offered :

• Life insurance
• Private healthcare
• MultiSport Card
• Clear career path in a growing multinational organization

benefits :

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• life insurance
• remote work opportunities
• flexible working time
• integration events
• retirement pension plan
• extra social benefits
• employee referral program
• charity initiatives