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Technical Support Agent with French

Technical Support Agent with French

HCL PolandKraków, Lesser Poland, Poland
26 days ago
Job description
responsibilities :
  • Tasks :
  • As an Technical Support Agent with HCL Technologies, you will perform a support role for the French-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing / de-installing.
  • Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.
  • Daily Activities :
  • Provide hardware / software / network problem diagnosis / resolution via telephone for customers’ end users
  • Route problems to internal support group
  • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
  • Administer and provide User Access in various systems
  • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
  • requirements-expected :

    • Soft Skills :
    • Excellent communication and conversation skills (both verbal and written)
    • Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
    • Ability to acquire new information quickly and the willingness to do so at all times
    • Willingness to embrace the 24 / 7 work environment
    • Technical Requirements :
    • Understanding of the IT environment and readiness to learn new processes and technologies
    • Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
    • ITIL knowledge would be an asset
    • Language Requirements :
    • French – at least B2
    • English – at least B2
    • offered :

    • Life insurance
    • Private healthcare
    • MultiSport Card
    • Clear career path in a growing multinational organization
    • benefits :

    • sharing the costs of sports activities
    • private medical care
    • sharing the costs of foreign language classes
    • life insurance
    • remote work opportunities
    • flexible working time
    • integration events
    • retirement pension plan
    • extra social benefits
    • employee referral program
    • charity initiatives
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    Technical Support • Kraków, Lesser Poland, Poland