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Managed Services Director
Managed Services DirectorVRP Consulting • Poland
Managed Services Director

Managed Services Director

VRP Consulting • Poland
Ponad 30 dni temu
Opis pracy

What you'll do

  • Supervision over the development of Salesforce based solutions
  • Participate in customer calls providing support to both sales and presales teams
  • Work closely with our Global Sales and Customer Success teams
  • Set strategic and operational goals and priorities to align with corporate objectives
  • Ensure SLA metrics are in place and are related to response, triage, close, incidents service availability, and performance
  • Ensure operational procedures and practices are well-defined, documented, consistently applied and benchmarkable to global best practice
  • Develop strategies improve plans to drive performance and cost-effectiveness
  • Administer staff performance and career development activities
  • Develop and maintain processes to ensure up-to-date documentation, knowledge transfer and service quality
  • Participate in monthly, quarterly, and annual client SLA performance reviews
  • Create finance and budget models for managed service product lines
  • Build an effective network and service model within VRP to provide support for our Salesforce platform and production developments
  • Develop and grow a team of professionals via coaching and performance improvement

Who you are

  • 6+ years experience within technology delivery and service management
  • 10 years of operations management experience leading high-performance teams
  • Fluent English both written and spoken is a must
  • Strong organizational and team leadership skills
  • Enthusiasm, energy, gravitas and a focus on quality
  • Strong ability to collaborate on company-wide initiatives
  • Excellent written and oral communication and presentation skills
  • Experience developing and managing resource models, budgets and pricing of managed service services
  • Strong understanding of client-side contact and customer management
  • ITIL Certified or experience other ITSM systems would be a plus
  • Solid understanding of modern information security risks and practices
  • Proven track record gathering and monitoring metrics on a global scale

    • Nice to have :

  • Bachelor’s degree in Computer Science, Engineering or related field

    • What you'll get

  • Remote working
  • Flexible working hours
  • Private medical healthcare and Life Insurance(with family options)
  • Benefit system(multi-sport card, tickets to cinema or theatre, etc.)
  • Paid time off and bank holidays for contractors
  • Kraków office located in a trendy district
  • Parking space in Krakow office
  • Chill out zone with PlayStation, board games, darts, and a foosball table
  • Language classes
  • Free Certifications
  • Chance to have a direct impact on company growth
  • A challenging position with a renowned and fast-growing player in the Salesforce ecosystem
  • Regular company parties
  • Monthly company breakfasts
    • Utwórz powiadomienie o ofertach pracy dla tego wyszukiwania

    Director Director • Poland

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