Supervisor Praca w Poland

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Customer Care Supervisor (hybrid working)

Who we are:

FedEx is the largest express transportation company in the world. Sure, we deliver packages, but this is just part of the story. Today with an extensive network in more than 220 countries and territories, we’ve made logistics and warehousing a science. We are 700,000 team members strong, diverse as the world we serve, committed to values focused on care, balance, inclusivity, results, sustainability, and transformation. Join us and let's write our next chapter together.

Key responsibilities:

• provides supervisory support to a team of Customer Care employees including allocating tasks and providing directions and support on completion of tasks.
• motivates team to achieve high levels of performance by ensuring team communicating and understanding of goals, using approved methods to assess performance as well as providing feedback and development guidance. Provides updates to manager on performance.
• creates and regularly applies tools to monitor completeness and accuracy of customer care processes and procedures.
• identifies and investigates anomalies, issues or variance to be addressed and notifies management as required. Participates in/leads continuous improvement opportunities within department.
• creates a customer-oriented corporate culture by implementing and managing initiatives and measurement tool aimed to achieve customer satisfaction and loyalty as well as customer retention.
• supports manager in planning and scheduling of resources, including rostering, to ensure department priorities are completed.
• supports manager in the identification of training needs within team. Designs and delivers training (e.g. on-the-job and classroom) and related materials relating to team processes
• provides a range of support activities including administration and data management, reporting, analysis and deputising for manager when required
• ensures completion of accurate and timely reporting within team
• working according to the calendar(s) of European countries

What do you bring with you:

• minimum secondary education; university degree or business school will be an asset;

• at least 2 years’ experience gained in customer service in a quality and service oriented environment (experience working with customer complaints, claims, payments, refunds, and dispute resolution processes)

• Previous experience in people management or team leadership would be a strong asset, including experience in providing direction, performance management, coaching, and supporting team development in a customer care

• Fluent English at least B2 written&spoken

• good communication skills and excellent presentation skills; ability to work with multiple stakeholders, communicate confidently and clearly, build positive relationships, understand and respect diverse perspectives, and effectively manage and de-escalate conflicts

• ability to build collaborative networks as well as effective and long lasting relationships across locations and cultures

• high integrity, strong ownership mindset and high results orientation

• strong customer mindset

• strong analytical and problem‑solving skills with attention to detail;

• ability to manage multiple tasks and priorities in a fast‑paced environment

• passionate about supporting a team, coaching, mentoring and guiding your team on advancing skills, knowledge and growing their careers

• knowledge management on the team and cross- team level to ensure consistent customer experience across European markets

• demonstrated ability to lead people from diverse backgrounds and cultures and/or multi-national teams

What do we offer:

• possibility of creating a new business and work environment

• possibility to work in a highly professional, stimulating and challenging work environment of multinational company with great long term career prospective and great work atmosphere

• the opportunity to participate in a new projects within the organization and demonstrate own initiatives

• possibility of developing Leadership skills: talent development, performance management, inspiring and building employees engagement

• hybrid working policy, where team members have the opportunity to combine the benefits of working in the office and some days working from home

• training to get you started and on-the-job learning opportunities

• package of non-wage benefits (medical care including dental package; life insurance; Multisport and Sodexo card, extensive learning resources to further develop your skills and knowledge, including online language courses)

• Tuition Assistance Program

• Employee Assistance Program for you and your family in difficult life situations

FedEx is one of the world's most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development.

Unbox your potential and join FedEx!

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.