Exciting Opportunity Become a Trainer Analyst for the German Market at Foundever in Gdansk, Poland
Exciting Opportunity Become a Trainer Analyst for the German Market at Foundever in Gdansk, Poland
Req ID# : 398475
Gdansk, Poland, PL
Job Description :
Come and work with us.
We are looking for a talented Trainer to be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions, as also measuring the efficiency of each training process and improve metrics.
As a Trainer in this project, your daily responsibilities will include :
- Identify training needs by evaluating strengths and weaknesses
- Translate requirements into training that will groom employees for the next step of their career path
- BuiLd annual training program and prepare teaching plans
- Develop or oversee the production of classroom handouts, instructional materials, aids and manuals
- Direct structured learning experiences and monitor their quality results
- Acclimate new hires to the business and conduct orientation sessions
- Deliver training courses
- Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior
- Periodically evaluate ongoing programs to ensure that they reflect any changes
- Stay abreast of the new trends and tools in employee development
- Alignment with the Client training program and company procedures
- Takes personal responsibility to understand and comply with all company and client Health, Safety, and Security responsibilities
To succeed in the role, you will need to have :
Native or proficient German (mandatory)Advanced level of English (at least C1) both verbal and writtenGood organization / time management skillsAbility to work with a variety of people from diverse backgroundsAbility to make fair and consistent judgments and decisionsAbility to solve problems and offer suggestionsAbility to influence behaviorAbility to adhere to all organizational policies and proceduresAbility to give constructive feedback to the agents which lead to performance improvementEducation and experience
College degree or directly related work experienceEssential minimum of 6 months call center experiencePrevious teaching or coaching / training experience would be an advantageSpecific Requirements (when necessary)
Availability to travelOut-of-hours supportBenefits.
Competitive wagesPaid professional trainingCofounded holidays through a social fundFamily friendly environment : organization of kids day, day at work with your parent, financed summer campsFantastic engagement activitiesEmployee discountsGrowth opportunities through various development programsFun and engaging company-wide initiatives, including our EverBetter wellness programJob stabilityLife-long skills and experienceExcellent work cultureGo further with Foundever®
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today !
Job Segment : Network, Call Center, Technology, Customer Service