German Customer Advisor for Airbnb - Gdansk, Poland
German Customer Advisor for Airbnb - Gdansk, Poland
Req ID# : 399493
Gdansk, Poland, PL
Job Description :
Come and work with us.
Do you want to belong with the customer service team and help to build the world’s most loyal travel community?
Are you German native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in the happy city of Gdansk?
So we have the perfect opportunity for you!
Your future project : join our German Customer Support team.
Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.
As a customer service specialist in this project, your daily responsibilities will include :
- Manage hosts and guests’ queries
- Being able to present the best available solutions taking advantage of a community marketplace with millions of users
- Join a specialized and open-mind team that offers support through written communication and phone
- Meet and exceed our service quality goals, compliance regulations and productivity targets
- Create amazing experience that people value and we are proud of
- Be responsible to follow the direction of management and provide feedback
To succeed in the role, you will need to have :
Native or proficient level of German (C2)Advanced level of English (at least C1) both verbal and writtenStrong communication skills – with excellent phone conversation skills, attentive listening and superior writing skillsAnalytical and problem-solving skills with strong attention to detailDesire to learn and advance, be a curious investigator and problem solverMust hold EU citizenship or valid work permit for PolandBe a local candidate or willing to relocate to Gdansk, Poland (Work on site)Benefits.
Competitive wagesPaid professional trainingCofounded holidays through a social fundFamily friendly environment : organization of kids day, day at work with your parent, financed summer campsFantastic engagement activitiesEmployee discountsGrowth opportunities through various development programsFun and engaging company-wide initiatives, including our EverBetter wellness programJob stabilityLife-long skills and experienceExcellent work cultureGo further with Foundever®
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!
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