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Support Engineer

Groupe SIIWroclaw, poland

30+ days ago

Job description

Join our dynamic team as a Support Engineer and contribute to groundbreaking projects utilizing cutting-edge technologies like RPA, Machine Learning, and Data Analytics to transform the Investment Banking landscape. This role offers the opportunity to collaborate with global teams and innovate solutions that enhance client satisfaction and operational efficiency.

Your role

Manage Production Support processes and procedures, including Change, Incident, Problem, and Service Management
Conduct Root Cause Analysis, troubleshoot issues, and implement workarounds for defects in production environments
Provide comprehensive investigation and communication support for all critical business-impacting incidents related to Investment Banking applications
Assume IT Service ownership responsibilities, including service continuity, Service Sustainability Program (SSP), and support for engineering teams with analysis, DevOps, production deployments, risk, and compliance
Monitor and track production issues using ticketing systems such as ServiceNow and Jira, ensuring thorough follow-up to resolution
Deploy software on Linux and Windows across multiple environments

Your skills

Expertise in Production Support processes and procedures

Strong analytical skills for Root Cause Analysis and troubleshooting

Experience with ticketing systems like ServiceNow and Jira

Knowledge of patch management and vulnerability management practices

Hands-on experience with infrastructure troubleshooting for Linux and Windows environments

Basic understanding of DevOps and related tools such as Jenkins and Ansible

Proficiency in shell scripting, SQL scripts, and working with Oracle and PostgreSQL databases

Previous work with role-swap and disaster recovery (DR) test procedures

Experience in creating and supporting CI / CD pipelines

Job no.240709-YOJ2J

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Support Engineer • Wroclaw, poland

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