Application Support Engineer (with SQL).

Opis stanowiska

podany przez pracodawcę :

Application Support Engineer (with SQL)

Wroclaw

NR REF. : 1194080

Your new company

For our client from Wroclaw we are looking for an Application Support Engineer.

Your new role

• Work with other globally located (UK, US, Poland) Support staff to balance the support workload and increase responsiveness to customers.
• Provide support for customers with a focus on working shift hours to cover one or all (on a rota basis) the following time zones :

o US East Coast 8am to 5pm (Eastern Time EDT / EST)

o UK 8am to 5pm

Due to the differences between public holidays in Poland and the US, there may be some requirements to work on Polish public holidays in order to provide support to our US customers. In these situations, time off in lieu can be taken, preferably on US public holidays.

o Investigate customer-reported issues via remote access (e.g. VPN, Webex etc.) to customer systems.

o Gather sufficient, suitable evidence to allow further diagnosis by other staff.

o Perform data fixes or configuration changes to resolve issues or work around problems.

o Keep detailed records in support issue and change request systems.

o Test and apply fixes such as remedial scripts / patches and / or co-ordinate the application of patches through appropriate customer representatives.

What you39ll need to succeed

Nice to have :

What you need to do now

If you39re interested in this role, click 39apply now39 to forward an up-to-date copy of your CV, or call us now.

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.