Technical Adoption Specialist - Enterprise Systems

Position Overview

Autodesk Customer Technical Success is seeking highly motivated, trusted advisors to help our Enterprise & Premium customers optimize their product investment and achieve measurable business outcomes.

As the Enterprise Systems - Technical Adoption Specialist, you will provide top-level technical expertise to our customers. You must possess a broad knowledge of a wide range of technologies, including desktop and cloud infrastructure, Single Sign-On setup, SCIM setup, network infrastructure, deployment packaging, license management and metering, virtualization and hardware technologies.

The Enterprise Systems Technical Adoption Specialist team collaborates closely with Autodesk's largest customers, many of whom have comprehensive IT infrastructure and large global teams. As such, this role requires an experienced IT professional who is comfortable and confident in engaging with various executives, including IT directors, end-users, and everyone in between.

Responsibilities

Maximize the success and return on investment for our strategic customers

Deliver professional and customized proactive support services

Help customers achieve their business goals while maximizing the use and adoption of our solutions

Minimum Qualification

Bachelor’s degree or equivalent experience in Computer Science or related field

Minimum of 5 years' experience supporting Information Technology in a large enterprise environment or working directly with large enterprise clients

Experience in implementing, configuring, and troubleshooting SSO (SAML) solutions in enterprise environments

Experience with cloud identity management services (e.g., Okta, Azure, Google Cloud)

Comprehensive knowledge of Microsoft Server and Desktop Infrastructure, including but not limited to Active Directory, Group Policies, and general OS and network troubleshooting

Good understanding of cloud services infrastructure setup and experience troubleshooting performance and access issues with cloud / internet-based applications (Web servers, network security, IIS, Packet Traffic, Firewalls, etc.)

Experience managing and troubleshooting software deployments using SCCM, Intune, Altiris, or other deployment technologies

Working knowledge of current virtualization technologies (Citrix, VMware, etc.) is a plus

Experience scripting using VB, PowerShell, .NET, Python, C, or C++ is a plus

Experience with FlexNet Licensing, metering, and FlexNet Manager is a plus

Excellent verbal and written communication skills; ability to convey complex technical details coherently and to present and document technical information to a live or virtual audience

Excellent team player enjoying supporting and interacting with other members of a shared responsibility team

English and additional language skills (German, Spanish or French) are a plus

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Learn More About Autodesk

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