Customer Support Associate (mid / senior)

Description

At Arrow, we're currently looking for a Mid / Senior Customer Support Associate . In this position, you'll have the opportunity to contribute individually and as part of a team by managing complex post-booking processes, ensuring timely order fulfillment, and supporting high-tier customers across the full order-to-invoice cycle.

What You'll Be Doing :

• Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
• Responsible for Post-booking to Invoice process, including but not limited to maintenance of Value-Added orders & and follow-up to complete the post-booking process.
• Backlog Management.
• Responsibility for complex and high tier customer backlog.
• Work with the buyer and different portals to expedite factory purchase orders to meet customer open order demands.
• Pull reports from our Business Intelligence - BI system.
• Handle SWAPS
• Internal Requisitions - IR – ISO.
• Allocations / Constraints Materials.
• Work with BOMs.
• Manage inbound customer order formats (pdf, e-mail, Microsoft Office documents).
• Work with COP inventory, (Customer Owned Parts)
• Support the sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites.
• Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner.
• Work with FA (First Articles) engineers to set up orders in the system.

Job Complexity

What You'll Need

What’s In It for you?

LI-KK1 #LI-HYBRID

Location :

PL-Gdansk, Poland (Aleja Grunwaldzka)

Time Type : Full time

Job Category : Business Support