Technical Support Engineer (Network)

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Powering and protecting applications

We empower our customers—the world’s largest enterprises, service providers, financial and educational institutions, government entities, and consumer brands—to create, secure, and operate applications that deliver extraordinary digital experiences.

Overview of EMEA Technical Support Engineer role

Do you enjoy problem-solving? Are you inspired by helping organizations across the globe?

If so, we have just the job for you. Join F5’s team of Technical Support Engineers as we accelerate our efforts to power and protect applications of every description and across every conceivable environment.

So, if you’ve got a curiosity to learn new technologies, a passion for troubleshooting and a desire to work with innovative technology solutions, we'd love to hear from you.

Working as one of our team opens lots of career development opportunities and unlocks a multitude of domains to specialize in.

Your day-to-day activities will include :

• Providing Level 2 technical support to resolve hardware and software issues related to F5 products.
• Maintaining excellent customer communication, including project status, plan-of-actions, and resolution steps.
• Providing F5 customers and partners with a consistently high-quality support experience.
• Working with our tier three engineering services team to overcome technical challenges.
• Building strong working relationships with peers, partnering with engineers, managers, and related F5 departments.
• Writing and updating solution articles to share technical expertise internally and externally
• Handling multiple cases and prioritizing tasks based on customer and business needs.
• Following standards-based processes (as defined in our Quality Management System).
• Continuing your own professional development through participating in ongoing training on our products and related technologies.

The following experience and skills will help you succeed as a Support Engineer at F5 :

The following skills are nice to have but if you don’t have them, F5 will be happy to help you learn those in time :

We’d love to hear from you!

Like the sound of life at F5? Get in touch - apply!

Our Culture

Watch this video from our CEO to learn more.

Additional details on our culture can be found here :

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The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.